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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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OMEN by HP Laptop PC - 15-ax002np (ENERGY STAR) Product Specifications

Hardware

Product number
W9W25EA
Product name
OMEN by HP Laptop PC - 15-ax002np (ENERGY STAR)
Microprocessor
Intel® Core™ i7-6700HQ (2.6 GHz, up to 3.5 GHz, 6 MB cache, 4 cores)
Chipset
Intel HM170
Memory, standard
16 GB DDR4-2133 SDRAM (2 x 8 GB)
Video graphics
NVIDIA® GeForce® GTX 965M (4 GB GDDR5 dedicated)
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Display
39.6 cm (15.6") diagonal FHD IPS UWVA anti-glare WLED-backlit (1920 x 1080)
Keyboard
Full-size island-style backlit keyboard with numeric keypad
Pointing device
HP Imagepad with multi-touch gesture support
Wireless connectivity
Intel® 802.11ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo (Miracast compatible)
Network interface
Integrated 10/100/1000 Gigabit Ethernet LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 HDMI; 1 headphone/microphone combo; 1 USB 2.0; 2 USB 3.0; 1 RJ-45
Minimum dimensions (W x D x H)
38.2 x 25.3 x 2.45 cm
Weight
2.2 kg
Power supply type
120 W AC power adapter
Battery type
3-cell, 61.5 Wh Li-ion
Webcam
HP Wide Vision HD Camera with dual array digital microphone
Audio features
Bang & Olufsen; HP Audio Boost; Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP CoolSense; HP Lounge
Software included
McAfee LiveSafe™
Pre-installed software
CyberLink PowerDirector; Netflix; Unigine Valley Benchmark
Software - Productivity & finance
1 month trial for new Microsoft® Office 365 customers

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Country/Region: Flag United States

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