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HP LaserJet Pro - Troubleshoot 20.xx (memory failure) and 21.xx (print failure) error messages

Troubleshoot 20.xx (memory failure) and 21.xx (print failure) error messages

This document provides information about how to resolve common error messages related to memory limits and print failures. It does not contain all of the possible error codes for HP LaserJet Pro printers.
The following table lists common control panel messages and event codes for HP LaserJet printers. It also lists descriptions of the codes and the actions recommend to resolve the errors.
Control panel message/ Event code
Description
Recommended action
20.0000
Memory out in print
The printer does not have sufficient RAM to process the print job.
Turn the printer off, and on again, and then try printing the job again. If the problem persists, try using a different print driver. Download print drivers from the support website for the printer. Go to www.hp.com/go/support.
When using the PCL 6 driver, use the “optimize for raster path” setting.
Add additional memory if possible.
20.0001
Memory out in copy
The printer does not have sufficient RAM to process the copy job.
Try making one copy at a time instead of multiple copies.
When making multiple copies, turn off the collate option.
Turn the printer off, and on again, and then try the job again.
20.0002
Memory out in scan
The printer does not have sufficient RAM to process the scan job.
Turn the printer off, and on again, and then try the job again.
20.0003
Memory out in photo
The printer does not have sufficient RAM to process the photo printing job.
Insert a USB flash drive that has fewer files than the current USB flash drive.
Turn the printer off, and on again, and then try the job again.
20.0004
Memory out in fax
The printer does not have sufficient RAM to process the fax job.
Turn the printer off, and on again, and then try the job again.
20.0004
Memory out in fax flash
The printer does not have sufficient RAM to process the flash fax job.
Turn the printer off, and on again, and then try the job again.
20.0006
Memory out in scan calibratrion
The printer does not have sufficient RAM to process the scan calibration.
Turn the printer off, and on again, and then try the job again.
21.0000
Print Failure
The printer encountered an internal problem and was unable to complete the job.
Turn the printer off, and on again, and then try printing the job again. If the problem persists, try using a different print driver. Download print drivers from the support website for the printer. Go to www.hp.com/go/support.

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