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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05357865

Version: 2

Advisory: HP t730 Thin Client - Do Not Update BIOS to Version 1.06 or 1.07

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Dec-2016

Last updated : 03-Apr-2017

DESCRIPTION
The system begins to experience various issues after the BIOS is updated to version 1.06 (SoftPaq sp77642) or version 1.07 (SoftPaq sp78277).
NOTE: The issues begin to occur after updating the BIOS from 1.05 to 1.06 or to 1.07. However, the issues are not due to the new BIOS versions but are due to the BIOS flash utility. Systems that already have BIOS version 1.06 or 1.07 (from the factory) will not experience the issues.

SCOPE
Information in this document applies to the following:
Systems:
HP t730 Thin Client
Operating Systems:
  • HP ThinPro Operating System
  • Microsoft Windows 10 IoT (64-bit)
RESOLUTION
To avoid the issues, do not update the BIOS to version 1.06 or 1.07. The SoftPaqs (sp77642 and sp78277) have been removed from hp.com. If you have already downloaded them, please discard them.
NOTE: Systems that come from the factory with BIOS version 1.07 are not affected by the issues.
If you have already updated systems to one of these versions and are experiencing the issues, please contact HP for assistance in downgrading the BIOS to version 1.05.

Hardware platforms affected : HP t730 Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05357865

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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