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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05258845

Version: 1

Advisory: HP Pro Tablet Active Pen (K8P73AA) - The Stylus Battery Drains Quickly

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Sep-2016

Last updated : 02-Sep-2016

DESCRIPTION
The pen battery seems to drain even when the pen is not in use. This can occur if the pen is carried or stored in such a way that there is pressure on the tip because even slight pressure on the tip activates the pen.
NOTE: In typical usage, the pen battery can last for several weeks. But if the pen is constantly activated (pressure on the tip), the battery can be drained is less than 48 hours.

SCOPE
Information in this document applies to the following:
Stylus:
  • HP Pro Tablet Active Pen (K8P73AA)
Computers:
  • HP Pro Tablet 408 G1
  • HP Spectre Pro x360 G1 Convertible PC
  • HP Spectre Pro x360 G2 Convertible PC
  • HP x2 210 G1 Detachable PC
RESOLUTION
To maximize pen battery life, store the pen carefully so that the tip is not in contact with anything. If placing the pen in a bag or back pack, place it in a pen holder compartment (if available) with the tip up so that it does not press on anything. Even the slightest pressure on the tip can activate the pen and drain the battery.

Hardware platforms affected : HP Pro Tablet 408 G1, HP Pro Tablet Active Pen, HP Spectre Pro x360 G1 Convertible PC, HP Spectre Pro x360 G2 Convertible PC, HP x2 210 Detachable PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05258845

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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