HP Customer Support - Knowledge Base




  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

  • Feedback




Document ID: c06164597

Version: 4

HP Dragonfly Folio G3, Elite x2, Folio 13.5 inch 2-in-1 G4 and HP Spectre Folio - 13 Laptop PCs - Special Leather Care and Handling Guidelines

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Oct-2018

Last updated : 10-Oct-2018

This document provides instructions for leather care and handling for HP Elite x2 G4, HP Elite Folio 13.5 inch 2-in-1 and HP Spectre 13 laptops.
This product cover features natural, high quality leather and/or vegan leather. As with all natural leather products, proper care and handling are important to ensure the best results over the life of the product. Refer to the Resolution for proper care and handing instructions.

The information in this document applies to the following:
  • HP Elite x2 G4
  • HP Elite Folio 13.5 inch 2-in-1
  • HP Spectre Folio - 13-ak000 series
  • HP Spectre Folio - 13t-ak000 CTO series
  • HP Dragonfly Folio 13.5 inch G3 2-in-1
Due to the nature of natural leather, each product may have slight, unique variations in color. Because it is natural leather, it creases after usage and normal wear and tear. This is normal.
Follow the guidelines below to ensure proper care and handling:
  1. Clean the cover with a soft microfiber cloth.
  2. Avoid cleaning products containing substances such as alcohol, ammonia, chlorine, acetone, turpentine and other mineral spirits.
  3. Do not expose the cover to sun or moisture for long periods of time.
  4. If the cover becomes wet, dry it by dabbing it with an absorbent lent-free cloth.
  5. Avoid contact with sharp objects or rough surfaces that may scratch the leather.
  6. Avoid contact with any substance that may dye or discolor the leather, such as ink or lipstick.
NOTE: HP does not recommend applying leather protectant or sealant products.

Hardware platforms affected : HP Elite Folio 13.5 inch 2-in-1 Notebook PC, HP Elite x2 G4, HP Spectre Folio - 13-ak000 CTO, HP Spectre Folio - 13-ak0000no, HP Spectre Folio - 13-ak0000ns, HP Spectre Folio - 13-ak0000sa, HP Spectre Folio - 13-ak0001na, HP Spectre Folio - 13-ak0001tu, HP Spectre Folio - 13-ak0002sa, HP Spectre Folio - 13-ak0002tu, HP Spectre Folio - 13-ak0003tu, HP Spectre Folio - 13-ak0004tu, HP Spectre Folio - 13-ak0005na, HP Spectre Folio - 13-ak0005tu, HP Spectre Folio - 13-ak0006tu, HP Spectre Folio - 13-ak0007tu, HP Spectre Folio - 13-ak0008tu, HP Spectre Folio - 13-ak0009tu, HP Spectre Folio - 13-ak0010tu, HP Spectre Folio - 13-ak0011tu, HP Spectre Folio - 13-ak0012tu, HP Spectre Folio - 13-ak0013dx, HP Spectre Folio - 13-ak0013tu, HP Spectre Folio - 13-ak0014tu, HP Spectre Folio - 13-ak0015nr, HP Spectre Folio - 13-ak0015tu, HP Spectre Folio - 13-ak0016tu, HP Spectre Folio - 13-ak0017tu, HP Spectre Folio - 13-ak0018tu, HP Spectre Folio - 13-ak0600nz, HP Spectre Folio - 13-ak0800no, HP Spectre Folio - 13-ak0801no, HP Spectre Folio - 13-ak0802no, HP Spectre Folio - 13-ak0803no, HP Spectre Folio - 13-ak0900nz, HP Spectre Folio - 13t-ak000 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06164597

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.






Country/Region: Flag United States