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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP ScanJet Enterprise Flow 5000 s4, 5000 s5, 7000 s3 - Control-panel messages

Control-panel messages

The control-panel messages indicate the current product status or situations that might require action.
Error
Description
Hardware Error
A hardware failure occurred.
Hatch Open
The document feeder hatch is open or not securely latched.
Lamp Error
The product lamp failed.
Paper Error
  • No document was detected in the document feeder input tray.
  • The product has detected a document feeder page mispick (for example, no pages fed through the product).
  • The product has detected a multiple-page feed error.
Paper Jam
The product has detected a paper jam.
USB Error
A scanner communication failure occurred.

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Country/Region: Flag United States

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