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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06318083

Version: 1

HP Reverb Virtual Reality Headset - Display Issues if Minimum System Requirements Not Met

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-May-2019

Last updated : 03-May-2019

DESCRIPTION
The HP Reverb Virtual Reality Headset may exhibit various issues including:
  • The headset display is blank (black).
  • The video refresh rate is much lower than the expected 90hz (video may flicker).
Issues can occur if the host computer does not meet the minimum requirements for the headset or when connecting the headset using a dock or adapter.

SCOPE
Information in this document applies to the following:
Accessories:
HP Reverb Virtual Reality Headset
RESOLUTION
If you encounter performance issues with your HP Reverb Virtual Reality Headset, please check the following:
  • Make sure your system meets the minimum requirements:
    • Processor: Intel core i5 6th Gen CPU (or better) or AMD FX-4350 4.2Ghz (or better)
    • Graphics solution: NVIDIA GTX 1080 (or better)
    • Memory: 8GB DDR RAM
    • Available Storage: 10 GB
    • USB port: 1 USB 3.0
    • Video port: 1 DisplayPort version 1.3
  • Make sure your headset is connected directly to a USB 3.0 port and to a DisplayPort (not using adapters, docks, or converters).

Hardware platforms affected : HP Reverb Virtual Reality Headset

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06318083

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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