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HP Customer Support - Knowledge Base

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  • Information

    For upcoming Windows 10 versions (2004 and newer), on certain HP computers, a BIOS update is required before updating the OS. For list of impacted platforms, please refer to the following link for more information.

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    Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook PCs - Installing Windows 10

This document is for HP notebook computers with Windows 8.1 or Windows 7.
Install Windows 10 on a computer that came with Windows 8.1 or Windows 7 using the instructions in this document.

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Country/Region: Flag United States

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