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HP Customer Support - Knowledge Base

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  • Information

    For upcoming Windows 10 versions (2004 and newer), on certain HP computers, a BIOS update is required before updating the OS. For list of impacted platforms, please refer to the following link for more information.

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    Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

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HP PCs - Windows 10 Product Activation

This document is for HP PCs and tablets with Windows 10.
All HP computers and tablets shipped with Windows 10 will activate automatically when connected to the internet. If you install a different version of Windows 10, the system might need to reactivate Windows. There might also be situations when Windows requires reactivation even though the product has already been activated.
The edition of Windows 10 can be changed by inputting a new Product Key, for example, going from Windows 10 Home to Windows 10 Pro. The Product Key could be obtained by buying a retail kit from a store or online. When the new Product Key is entered, the system will reactivate using that new Product Key.

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Country/Region: Flag United States

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