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Fixing Print Quality Problems for the HP Photosmart Wireless e-All-in-One Printer Series (B110)

Issue

The quality of the printout or printed image is not as expected. The procedures in this document should help with streaked or faded prints, prints without black or other colors, prints with blurred or fuzzy text, prints with ink streaks or smears, and many other problems.

Solution one: Use genuine HP cartridges

Follow these steps to resolve the issue.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Solution two: Check the paper

Follow these steps to check the paper.
  1. Use these guidelines to make sure that the paper is appropriate for the print job.
    • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
    • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
      Figure : Do not use wrinkled paper
      Graphic: Do not use wrinkled paper
    • Use the correct paper type for your project.
      • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
        Figure : Plain paper with ColorLok technology is recommended for text printing
      • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
      • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
    • Try using a different paper. This will determine if the problem is related to the paper.
    • Inappropriate paper usually causes vertical streaks in printouts. Do not replace cartridges to fix vertical streaks.
    • If streaks occur on a copy, clean the scanner glass.
  2. If the paper is inappropriate for the print job, reload the printer with an appropriate paper type.
  3. After completing the preceding steps, try the print job again.
note:
To purchase paper in the United States and Canada, go to the HP Store.

Solution three: Allow the printer to rest

Sometimes, print-quality issues can be resolved during a period of inactivity. Wait for about 30 minutes, and then try the print job again.

Solution four: Check the print settings

Follow these steps to check the print settings to make sure that they are appropriate for your print job.
note:
This solution requires the full HP software. If you did not install the full software during the installation process, click here to go to the software and drivers page, and then download and install the full feature software (Windows only).

Solution five: Check the ink levels and replace low or empty cartridges

Follow these steps to check the ink levels on your printer, and then replace low or empty cartridges according to the results.
note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
  1. Load plain white paper in the paper tray.
  2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Estimated Ink Levels, and then touch OK.
    Figure : Example of estimated ink level graphic in the Toolbox
    Image: Example of estimated ink levels

Solution six: Print and evaluate a print quality report and troubleshoot defects

Follow these steps to print, and then evaluate a print quality report.

Step one: Print a print quality report

Follow these steps to print a print quality report.
  1. Load plain white paper in the paper tray.
  2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Print Quality Report, and then touch OK. The printer prints the Print Quality Report.
    Figure : Example of a print quality report
    Image of a print quality report

Step two: Check the print quality report for defects

In general, if the printer and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color across the width of the page. The black text on the page should not show ink streaks.
Use the following table for examples of defects that can exist on the print quality report. The following examples are not inclusive, but tend to represent the most common issues.
Examples of defects on the print quality report
Defect
Example
Large font text is ragged on one end
Image of ragged large text
Irregularly streaked or faded color bars
Image of streaked or faded color bars
Ragged color bars
Image of ragged color bars
The color bars are streaked with another color
Image of streaked color bars
The color blocks have regular white streaks
Image of white streaks in the color bars
Jagged alignment patterns
Image of jagged alignment patterns
  • If you do not see defects on the test page, the print mechanism and cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.
    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.
    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.
    Garbled, illogical text, and incomplete printout (graphic)
    Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step three: Make sure that the cartridges are properly vented and seated correctly

If the vent on the top of the cartridge is clogged or obstructed, the cartridge might not work properly. Follow these steps to make sure that the cartridges are properly vented and seated correctly.
  1. Press the Power button to turn on the printer.
  2. Open the cartridge access door. The carriage moves to the center of the printer.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  3. Press in the tab on the front of the cartridge to release it, and then pull it up and out to remove it from its slot.
    • If the error message mentions a specific cartridge, locate that cartridge, and then remove it from the carriage. Continue with the next step.
    • If the error message does not mention a specific cartridge, remove all the cartridges, one at a time. Continue with the next step.
    Figure : Remove the cartridge from the slot
    Image: Remove the cartridge from the slot
  4. Examine the vent area on each cartridge, above the HP logo on the top of the cartridge.
    Figure : Vent area on the top of the cartridge
    Image: Vent area on the top of the cartridge
  5. If the cartridge still has the orange pull-tab attached, pull to remove it.
    Figure : Orange pull tab
    Image: Orange pull tab.
  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
      Figure : Clean the clogged vent with a pin
      Image: Clean the clogged vent with a pin.
    1. Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent
    3. Unclogged vent
  7. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.
    note:
    Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.
    Figure : Reinstall the cartridge
    Image: Reinsert the cartridge
  8. Repeat these steps to inspect the vents on each of the cartridges.
  9. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.
  10. Close the cartridge access door. The carriage moves to the right side of the printer.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
  11. Try the print job again.

Step four: Run an automated tool to clean the printhead

Follow these steps to run a utility to clean the printhead.
  1. Load plain white paper in the paper tray.
  2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Clean Printhead, and then touch OK. The printer starts the cleaning process.
    note:
    Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.
  caution:
Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

Step five: Align the printer

Follow these steps to align the printer, if you found defects on the print quality report.
  1. Load plain white paper in the paper tray.
  2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Align the Printer, and then touch OK. The printer starts the alignment process, and then prints an alignment page.
    Figure : Example of an alignment page
    Image: Example of an alignment page.
  5. Lift the scanner lid.
    Figure : Lift the scanner lid.
    Image: Lifting the scanner lid.
  6. Place the alignment page on with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure : Align the page on the scanner glass
    Image: Aligning the page on the scanner glass correctly.
  7. Lower the scanner lid.
  8. Touch OK. The printer scans the alignment page, completing the alignment.

Solution seven: Replace the problem cartridges

If none of the preceding steps resolved the issue, replace the cartridge that corresponds to the defect on the print quality report. For example, if one of the magenta color bars is defective, replace the magenta cartridge. Follow these steps to replace the problem cartridge.
  1. Press the Power button to turn on the printer.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage stops moving before proceeding.
    Figure : Open the cartridge access door
    Image: Opening the cartridge access door.
  3. Press in the tab on the front of the cartridge to release it, and then pull it up and out to remove it from its slot.
    Figure : Remove the cartridge from its slot
    Image: Removing the cartridge.
      caution:
    Do not lift the gray latch handle on the carriage. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  4. On the replacement cartridge, pull the orange pull tab straight back to remove the plastic wrap.
    Figure : Remove the plastic wrap
    Image of removing the cartridge wrapper
  5. Twist the orange cap counterclockwise to snap it off the cartridge.
    Figure : Remove the orange cap
    Image: Removing the orange cap from a cartridge.
  6. With the cartridge contacts facing the printhead, slide the cartridge into the empty slot, and then press down on the cartridge until it snaps firmly into place.
    Figure : Install the cartridge
    Image of installing the cartridge
  7. Repeat these steps for each cartridge that you want to replace.
  8. Close the cartridge access door. The carriage moves to the right side of the printer.
    Figure : Close the cartridge access door
    Image of closing the cartridge access door
    The printer automatically prints an alignment page.

Solution eight: Replace the printhead

Install a new printhead assembly when the existing printhead assembly is damaged. Replacement printhead assemblies are only available from HP Support or authorized service providers.

Soltuion nine: Service the printer

note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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