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HP Printers - Printer is Offline (Windows)

This document is for all HP printers and computers with Windows.
A status of offline or printer offline displays on the computer, and the printer does not print.
Examples of printer offline status messages

Step 1: Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
  1. Run HPPSdr.exe from the download location on your computer.
  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  3. If a screen prompts you to turn on printer updates, click Yes.
  4. If a screen prompts you to make your printer the default printer, click Yes.
  5. Try to print. If the printer remains offline, continue to the next step.

Step 2: Manually set the default printer

Make sure the default printer driver matches the printer your trying to print to.

Step 3: Check the printer port and Windows services status

If your printer uses a WSD port, check the status of Windows Function Discovery services, and then add a TCP/IP port if necessary.
  1. Search Windows for 'control panel' to open Control Panel, and then click View devices and printers to open the Devices and Printers window.
  2. Right-click your printer, select Printer Properties, and then click the Ports tab.
  3. Check if your printer uses a WSD port.
    Printer that uses a WSD port
    • If your printer does not use a WSD port, skip to the next step in this document.
    • If your printer uses a WSD port, continue with these steps.
  4. Search Windows for 'services' to open the Services list.
  5. Scroll down the list to locate Function Discovery Provider Host and Function Discovery Resource Publication, and then check the Status and Startup Type columns.
    note:
    Some antivirus or firewall software turns these services off due to IT policy. Check with your IT support or antivirus software vendor for help.
    • If the status of both services is 'Running' and the Startup Type is 'Automatic', continue to the next step.
    • If the status of the services is blank and the Startup Type is 'Manual', right click the name, select Properties, set the Startup Type to Automatic, and then click Start under Service status. Click OK, and then continue to the next step.
  6. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the status.
    • If your printer is no longer offline, the issue is resolved.
    • If your printer is still offline, continue with these steps.
  7. Print a Network Configuration Report from the printer Settings or Wireless menu.
  8. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  9. Select Standard TCP/IP Port, and then click New Port.
  10. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
    note:
    A Host Name is preferred when creating the port because the printer IP address may change in a DHCP network.
  11. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
    • If your printer is no longer offline, the issue is resolved.
    • If your printer is still offline, continue to the next step.

Step 4: Create a manual IP connection (network connections only)

Use the printer IP address to manually connect to your printer.
note:
These steps require that your printer is connected to your router.
  1. Print a Network Configuration Page.
    • If your printer has a control panel with a menu display, print a Network Configuration Page from the network settings or network setup menu.
    • If your printer does not have a menu display, print the Network Configuration Page using printer control panel buttons. For many printers, press and hold the Cancel button for 3 to 5 seconds, or until a report prints. If pressing the Cancel button does not work for your printer model, go to HP Customer Support, search for your printer model, and then search for Printing Self-Test Pages document.
  2. On the Network Configuration Page, find the network status for your network connection type (wired or wireless).
    • If the status is connected, continue with these steps
    • If the status is not connected, the printer is disconnected from your network. Go to Connecting to a Wireless HP Printer, and then follow the steps to connect the printer to your network.
  3. Find the IP Address, Subnet mask, and Default Gateway for your network connection type (wired or wireless). If you find different numbers for IPv4 and IPv6, you only need the IPv4 number.
  4. Find the URL(s) for the Embedded Web Server (EWS).
    note:
    Your printer might have more than one URL.
  5. From a computer connected to your network, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer’s EWS. If the EWS does not display, try a different browser.
  6. In the EWS, click the Network or Networking tab, open the Wired or Wireless menu option, depending on your network, and then click IPv4 Configuration.
  7. Select Manual IP, click Suggest a Manual IP Address, and then make sure the IP Address, Subnet Mask, and Default Gateway numbers match the Network Configuration Page.
    If you do not see Suggest a Manual IP Address, manually type the IP address, Subnet mask, and Default gateway.
  8. Write the IP address on a piece of paper. You might need to use it later.
  9. Click Apply, and then wait until the changes are confirmed.
  10. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
    • If your printer is no longer offline, the issue is resolved.
    • If your printer is still offline, continue to the next step.

Step 5: Connect the PC to a TCP/IP Port (Windows only, network only)

After setting a manual IP address for the printer, add a printer port to Windows that matches this new IP address.
  1. In Windows, search for and open Printers & scanners.
  2. Click the name of your printer, and then select Manage.
  3. Click Printer Properties.
  4. Click the Ports tab, and then click Add Port.
  5. Select Standard TCP/IP Port, and then click New Port.
    Figure : Creating a new TCP/IP Port
     Printer Ports window with Standard TCP/IP Port selected and the New Port button highlighted
  6. Type the printer’s IP address that you wrote down earlier, and then click Next.
  7. Select the new Standard TCP/IP Port from the list, and then click OK.
    note:
    You might see a second printer device display in the list of devices. Do not uninstall either printer device. Leave both printer devices.
  8. Try printing. If problems persist, continue to the next step.

Step 6: Troubleshoot the printer connection


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