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HP Customer Support - Knowledge Base

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    Windows 7, 8, 8.1, Server 2008, 2008R2 printer drivers. End of Support.

    HP no longer supports these printer drivers as of Nov 1, 2022. HP recommends upgrading your operating system to a supported version Learn more

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HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:
  • Incompatible Cartridges
  • Cartridge Not Intended for this Printer
  • Incorrect Cartridges
If your printer or ink cartridges are within warranty, an HP support agent can help you resolve this issue.
note:
In Brazil, your printer must be in warranty for HP to help with this issue.

Step 1: Make sure your computer is connected to your printer

Make sure your computer is connected to your printer with a USB or network connection.

Step 2: Obtain compatible ink cartridges for your country/region

Before you contact HP, you must have a full set of genuine HP ink cartridges for your current country/region.
note:
HP does not supply replacement ink cartridges for your printer when you move.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 3: Contact HP support

Once you have a full set of genuine HP ink cartridges for your new country/region, HP support can reset your printer so it accepts the ink cartridges available in your current country/region. On this page, click Contact Support, and then follow the on-screen prompts to contact HP.

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Country/Region: Flag United States

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