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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05166036

Version: 3

Advisory: HP Commercial and Consumer Notebook Computers - 2017 Expansion of the HP Notebook Computer Battery Safety Recall and Replacement Program of June 2016; Additional Batteries Affected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Jun-2016

Last updated : 07-Jun-2016

DESCRIPTION
In cooperation with various government regulatory agencies, HP has announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.
The affected batteries have the potential to overheat, posing a fire and burn hazard to customers.
HP urges customers to recheck all potentially affected products. However customers who have already received a replacement battery are not affected by this expansion.

SCOPE
Information in this document applies to computers and batteries in tables A, B, and C:
Table A. Computers that may have shipped with affected batteries
Compaq
Compaq CQ45
Compaq CQ58
HP ENVY
HP ENVY dv6
HP Pavilion
HP Pavilion 14
HP Pavilion g4
HP Pavilion 15
HP Pavilion g6
HP Pavilion 17
HP Pavilion g7
HP
HP 240
HP 450
HP 650
HP 250 G1
HP 1000
HP 245
HP 455
HP 655
HP 255 G1
HP 2000
HP 246
HP ProBook
HP ProBook 440 G0
HP ProBook 450 G0
HP ProBook 470 G0
HP ProBook 4440s
HP ProBook 440 G1
HP ProBook 450 G1
HP ProBook 470 G1
HP ProBook 4441s
HP ProBook 445 G1
HP ProBook 455 G1
HP ProBook 470 G2
HP ProBook 4445s
HP ProBook 4446s
HP ProBook 4540s
HP ProBook 4545s
Table B. Computers that did not ship with affected batteries but that are compatible with those batteries
Compaq
Compaq 435
Compaq 436
Compaq Presario
Compaq Presario CQ32
Compaq Presario CQ42
Compaq Presario CQ56
Compaq Presario CQ62
Compaq Presario CQ72
Compaq Presario CQ43
Compaq Presario CQ57
Compaq Presario CQ62
Compaq Presario CQ45
Compaq Presario CQ58
HP ENVY
HP ENVY 15
HP ENVY m6
HP ENVY TS 15
HP Pavilion
HP Pavilion dv6
HP
HP 243 G1
HP 430
HP 630
HP G32
HP G62
HP 431
HP 631
HP G42
HP G72
HP 435
HP 635
HP G56
HP 436
HP 636
HP ProBook
HP ProBook 4330s
HP ProBook 4430s
HP ProBook 4435s
HP ProBook 4530s
HP ProBook 430 G2
HP ProBook 4331s
HP ProBook 4431s
HP ProBook 4436s
HP ProBook 4535s
HP ProBook 4730s
Table C. Affected batteries have bar codes matching the patterns below. The "*" can be a number, character or a letter.
6BZLU*********
6CGFK*********
6CGFQ*********
6CZMB*********
6DEMA*********
6DEMH*********
6DGAL*********
6EBVA*********
NOTE: Not all batteries with bar codes matching these patterns are affected.
RESOLUTION
HP's primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected.
However if you have already received replacement batteries, you are not affected by this expansion.
To check if your battery is affected by the expanded recall program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016
If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. You may continue to use your notebook without the battery installed by connecting the notebook to external power.
NOTE: Not all batteries in all HP, HP Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected. The validation process may indicate that the battery is not affected by this recall program, in which case the battery may continue to be used, and a replacement is not necessary.
If the validation process indicates that a battery is affected, the customer should cease use of the battery immediately and remove it from the notebook. Customers may order a free replacement battery, if eligible, on the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016.
Replacement Notebook Battery Warranty
The replacement battery has a 90 day warranty from the date the battery was shipped. Any extended warranty coverage or HP Care Pack associated with your Notebook is unaffected.
The Order Status Ship Date on the program website should be considered as proof of purchase of the replacement battery.

Hardware platforms affected : Cinderella 1.0 PAV, Cinderella 1.1 PAV, Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq CQ45-800 Notebook PC series, Compaq CQ45-900 Notebook PC series, Compaq CQ45-d00 Notebook PC series, Compaq CQ45-m00 Notebook PC series, Compaq CQ58-200 Notebook PC series, Compaq CQ58-300 Notebook PC series, Compaq CQ58-b00 Notebook PC series, Compaq CQ58-bf0 Notebook PC series, Compaq CQ58-c00 Notebook PC series, Compaq CQ58-d00 Notebook PC series, Compaq Presario CQ32-100 CTO Notebook PC, Compaq Presario CQ32-100 Notebook PC series, Compaq Presario CQ32-101TX Notebook PC, Compaq Presario CQ32-102TX Notebook PC, Compaq Presario CQ32-103TX Notebook PC, Compaq Presario CQ32-104TX Notebook PC, Compaq Presario CQ32-105TX Notebook PC, Compaq Presario CQ32-106TX Notebook PC, Compaq Presario CQ32-107TX Notebook PC, Compaq Presario CQ32-108TX Notebook PC, Compaq Presario CQ32-109TX Notebook PC, Compaq Presario CQ32-110TX Notebook PC, Compaq Presario CQ32-111TX Notebook PC, Compaq Presario CQ32-112TX Notebook PC, Compaq Presario CQ32-113TX Notebook PC, Compaq Presario CQ32-114TX Notebook PC, Compaq Presario CQ32-200 CTO Notebook PC, Compaq Presario CQ32-200 Notebook PC, Compaq Presario CQ32-200 Notebook PC series, Compaq Presario CQ42-100 Notebook PC series, Compaq Presario CQ42-200 Notebook PC series, Compaq Presario CQ42-300 Notebook PC series, Compaq Presario CQ42-400 Notebook PC series, Compaq Presario CQ43-100 Notebook PC series, Compaq Presario CQ43-200 Notebook PC series, Compaq Presario CQ43-300 Notebook PC series, Compaq Presario CQ43-400 Notebook PC series, Compaq Presario CQ45-100 Notebook PC series, Compaq Presario CQ45-200 Notebook PC series, Compaq Presario CQ45-300 Notebook PC series, Compaq Presario CQ45-400 Notebook PC series, Compaq Presario CQ45-700 Notebook PC series, Compaq Presario CQ56-100 Notebook PC series, Compaq Presario CQ56-200 Notebook PC series, Compaq Presario CQ57-200 Notebook PC series, Compaq Presario CQ57-300 Notebook PC series, Compaq Presario CQ57-400 Notebook PC series, Compaq Presario CQ58-100 Notebook PC series, Compaq Presario CQ58-a00 Notebook PC series, Compaq Presario CQ62-100 Notebook PC series, Compaq Presario CQ62-200 Notebook PC series, Compaq Presario CQ62-300 Notebook PC series, Compaq Presario CQ62-400 Notebook PC series, Compaq Presario CQ62-a00 Notebook PC series, Elmo 1.0 ENV, Elmo 1.1 ENV, Fiona 1.0 ENV, Fiona 1.1 ENV, Fiona 1.2 ENV, Goya 1.0 PAV, HP 1000-1100 Notebook PC series, HP 1000-1200 Notebook PC series, HP 1000-1300 Notebook PC series, HP 1000-1400 Notebook PC series, HP 1000-1b00 Notebook PC series, HP 2000-100 Notebook PC series, HP 2000-200 Notebook PC series, HP 2000-2100 Notebook PC series, HP 2000-2200 Notebook PC series, HP 2000-2300 Notebook PC series, HP 2000-2a00 Notebook PC series, HP 2000-2b00 Notebook PC series, HP 2000-2c00 Notebook PC series, HP 2000-2d00 Notebook PC series, HP 2000-300 Notebook PC series, HP 2000-400 Notebook PC series, HP 2000-bf00 Notebook PC series, HP 240 G2 Notebook PC, HP 240 G3 Notebook PC, HP 240 G4 Notebook PC, HP 243 G1 Notebook PC, HP 245 G1 Notebook PC, HP 245 G2 Notebook PC, HP 245 G3 Notebook PC, HP 245 G4 Notebook PC, HP 246 G1 Notebook PC, HP 246 G2 Notebook PC, HP 250 G1 Notebook PC, HP 250 G2 Notebook PC, HP 255 G1 Notebook PC, HP 430 Notebook PC, HP 431 Notebook PC, HP 435 Notebook PC, HP 450 Notebook PC, HP 455 Notebook PC, HP 630 Notebook PC, HP 631 Notebook PC, HP 635 Notebook PC, HP 650 Notebook PC, HP 655 Notebook PC, HP ENVY dv6-7200 Notebook PC series, HP ENVY dv6-7300 Notebook PC series, HP G32-200 CTO Notebook PC, HP G32-200 Notebook PC, HP G32-200 Notebook PC series, HP G32-201 Notebook PC, HP G32-201TX Notebook PC, HP G32-202TX Notebook PC, HP G32-203TX Notebook PC, HP G32-204TX Notebook PC, HP G32-205TX Notebook PC, HP G32-206TX Notebook PC, HP G32-300 CTO Notebook PC, HP G32-300 Notebook PC series, HP G32-301TX Notebook PC, HP G32-302TX Notebook PC, HP G32-303TX Notebook PC, HP G32-304TX Notebook PC, HP G32-305TX Notebook PC, HP G32-306TX Notebook PC, HP G42-100 Notebook PC series, HP G42-200 Notebook PC series, HP G42-300 Notebook PC series, HP G42-400 Notebook PC series, HP G56-100 Notebook PC series, HP G56-200 Notebook PC series, HP G62-100 Notebook PC series, HP G62-200 Notebook PC series, HP G62-300 Notebook PC series, HP G62-400 Notebook PC series, HP G62-a00 Notebook PC series, HP G62-b00 Notebook PC series, HP G72-100 Notebook PC series, HP G72-200 Notebook PC series, HP G72-a00 Notebook PC series, HP G72-b00 Notebook PC series, HP G72-c00 Notebook PC series, HP Pavilion 14-ab000 Notebook PC series, HP Pavilion 14-ab000 Notebook PC series (Touch), HP Pavilion 14-ab100 Notebook PC series, HP Pavilion 14-ab100 Notebook PC series (Touch), HP Pavilion 14-al000 Notebook PC series, HP Pavilion 14-av000 Notebook PC series, HP Pavilion 14-e000 Notebook PC series, HP Pavilion 14-n000 Notebook PC series, HP Pavilion 14-n100 Notebook PC series, HP Pavilion 14-n200 Notebook PC series, HP Pavilion 14-n200 TouchSmart Notebook PC series, HP Pavilion 14-n200 TouchSmart Ultrabook, HP Pavilion 14-v000 Notebook PC series, HP Pavilion 14-v100 Notebook PC series, HP Pavilion 14-v200 Notebook PC (Touch), HP Pavilion 14-v200 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series (Touch), HP Pavilion 15-ab100 Notebook PC series, HP Pavilion 15-ab100 Notebook PC series (Touch), HP Pavilion 15-ab200 Notebook PC series, HP Pavilion 15-ab200 Notebook PC series (Touch), HP Pavilion 15-ab500 Notebook PC series, HP Pavilion 15-ab500 Notebook PC series (Touch), HP Pavilion 15-au000 Notebook PC series, HP Pavilion 15-au000 Notebook PC series (Touch), HP Pavilion 15-au500 Notebook PC series, HP Pavilion 15-aw000 Notebook PC series, HP Pavilion 15-aw000 Notebook PC series (Touch), HP Pavilion 15-b100 Sleekbook, HP Pavilion 15-b100 Ultrabook, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-bj000 Notebook PC series, HP Pavilion 15-bk000 x360 Convertible PC, HP Pavilion 15-e000 Notebook PC series, HP Pavilion 15-e100 Notebook PC series, HP Pavilion 15-n000 Notebook PC series, HP Pavilion 15-n100 Notebook PC series, HP Pavilion 15-n200 Notebook PC series, HP Pavilion 15-n200 TouchSmart Notebook PC series, HP Pavilion 15-n300 Notebook PC series, HP Pavilion 15-p000 Notebook PC series, HP Pavilion 15-p100 Notebook PC series, HP Pavilion 15-p200 Notebook PC (Touch), HP Pavilion 15-p200 Notebook PC series, HP Pavilion g4-1000 Notebook PC series, HP Pavilion g4-1100 Notebook PC series, HP Pavilion g4-1200 Notebook PC series, HP Pavilion g4-1300 Notebook PC series, HP Pavilion g4-1400 Notebook PC series, HP Pavilion g4-2000 Notebook PC series, HP Pavilion g4-2100 Notebook PC series, HP Pavilion g4-2200 Notebook PC series, HP Pavilion g4-2300 Notebook PC series, HP Pavilion g6-1000 Notebook PC series, HP Pavilion g6-1100 Notebook PC series, HP Pavilion g6-1200 Notebook PC series, HP Pavilion g6-1300 Notebook PC series, HP Pavilion g6-1a00 Notebook PC series, HP Pavilion g6-1b00 Notebook PC series, HP Pavilion g6-1c00 Notebook PC series, HP Pavilion g6-1d00 Notebook PC series, HP Pavilion g6-2000 Notebook PC series, HP Pavilion g6-2000 Select Edition Notebook PC series, HP Pavilion g6-2100 Notebook PC series, HP Pavilion g6-2200 Notebook PC series, HP Pavilion g6-2200 Select Edition Notebook PC series, HP Pavilion g6-2300 Notebook PC series, HP Pavilion g6-2300 Select Edition Notebook PC series, HP Pavilion g7-1000 Notebook PC series, HP Pavilion g7-1100 Notebook PC series, HP Pavilion g7-1200 Notebook PC series, HP Pavilion g7-1300 Notebook PC series, HP Pavilion g7-2000 Notebook PC series, HP Pavilion g7-2100 Notebook PC series, HP Pavilion g7-2200 Notebook PC series, HP Pavilion g7-2300 Notebook PC series, HP ProBook 4331s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 4430s Base Model Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Base Model Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4431s Notebook PC (ENERGY STAR), HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 4730s Notebook PC, Kowalski 1.0 ENV, Kowalski 1.1 ENV, Kowalski 1.2 ENV, Kowalski 1.3 ENV, Kroyer 1.0 PAV, Pinocchio 1.0 PAV, Pinocchio 1.1 PAV, Richie 1.0, Roxette 1.0, Runt 1.0, Tweety 1.0 ENV, Tweety 1.1 ENV

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05166036

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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