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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Pavilion 10-k020nr x2 Detachable PC Product Specifications

Hardware

Product Name
10-k020nr
Product Number
K3N13UA
Microprocessor
1.33GHZ Intel Atom Processor Z3736F
Microprocessor Cache
2MB L2 Cache
Memory
On-board 2GB 1333MHz DDR3L SDRAM
Video Graphics
Intel HD graphics
Display
10.1-inch HD WLED-backlit WXGA Touchscreen (1280x800)
Hard Drive
64GB eMMC
Wireless Connectivity
1x1 802.11b/g/n WLAN
Bluetooth
Sound
HD Audio with stereo speakers
Keyboard
97% size island-style keyboard
External Ports
SD Card
I regular USB
1 micro USB port
1 HDMI
1 Headphone-out/microphone-in combo jack
Dimensions
Slate: 0.38 in (H) x 10.39 in (W) x 6.69 in (D)
Base:0.29 in (H) x 10.39 in (W) x 6.69 in (D)
Weight
2.47 lb
Power
15W AC adapter
2 Cell 35Whr
ID Mech Description
Front-facing full HD Webcam with integrated dual array digital microphones

Software

Operating System:
Windows 8.1 with Bing (32-bit)
Communication Chat:
Skype
Games:
Microsoft Games: (Solitaire, Mahjong, FreshPaint) Start enjoying the Windows 8 experience right out of the box.
HP Help Support:
HP Support Assistant: With HP Support Assistant, enjoy immediate, always-on, self-help support built right into your PC, for the life of your PC, absolutely free.
HP Utility Center: With the HP Utility Center on Windows 8 PCs, get one place to control your settings for all things HP.
Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.
Shopping Services:
TripAdvisor: Easily find the lowest airfare, the best hotels, great restaurants, and fun things to do wherever you go.
Books, Music, Photos, and Videos:
HP Connected Music: Listen to music from multiple sources – all from one app. Enjoy your local music library together with streaming services, including an exclusive integrated Beats Music experience.
HP Connected Photo: Enjoy your photos, anytime, all in one place. Easily access photos across your PC and mobile devices, then celebrate your memories with photo cards, gifts, and prints.
Next Issue: Enjoy your favorite monthly and weekly magazines online with a free one month subscription to Next Issue Unlimited Premium.
Netflix: Watch movies and TV online or via DVDs with subscription.
Productivity Tools:
HP Recovery Manager: Recover, restore, and create recovery media for, your PC.
7-zip: File Archive Utility
Dropbox: Get 25GB of free online storage for six months with Dropbox.
HP ePrint: Print from your favorite hotspot or when you have internet access with HP ePrint. Now you can print virtually anywhere.
Office 365 included: One year subscription included.
HP Connected Drive: Find and access your files across your PC, tablet, smartphone, and online services—all in one place. Easily search and browse to quickly get the files you need.
Security Protection:
McAfee: Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence.
HP SimplePass: Access online accounts with a single password or PIN.

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Country/Region: Flag United States

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