hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Facing print or scan issues after upgrading to macOS Catalina 10.15?

    Make sure you have the latest Catalina version 10.15.3 installed. Check now 

    Information
    Learn how to upgrade to Windows 11

    Windows 11 Upgrade Guide

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP Inkjet Printers - Printer Does Not Turn On

This document is for HP inkjet printers.
The printer does not turn on or respond when you press the Power button. All the lights are off, and there is no noise or movement from the printer.
Depending on the printer model, the power supply might include a power module inside the printer (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. For steps to resolve the issue, choose your printer power supply type.
  • Internal power supply example:
     Example of a power cord that plugs directly into an internal power module
  • External power supply example:
      Example of a power cord that plugs into an external power module
    1. Rear of the printer
    2. External power module
    3. Wall outlet
  • Mobile printer with battery example:
    Example of a battery in a mobile printer

Service or replace the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...