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HP Printers - Resolving 'Ink System Failure', 'System Supply Problem' Errors

This document is for HP inkjet printers.

An Ink System Failure or System Supply Problem error message displays on the computer or printer control panel.

note:
If you see an error message other than Ink System Failure or System Supply Problem, go to HP Customer Support, search for your printer model, and then find the troubleshooting document that matches the error you see.

Step 1: Reset the printer

Resetting the printer might clear the error message.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.

If the error message persists, continue to the next step.

Step 2: Identify your ink cartridges

The steps to troubleshoot vary by the type of ink cartridges your printer uses. Identify your ink cartridge type, and then follow the steps to resolve the issue.

My ink cartridges are pictured above

The following steps apply to HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 934, and 935 ink cartridges.

Step 1: Clean the ink cartridge vents

Glue residue from the label on the ink cartridge vents might cause an error.

Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Push the tab on an ink cartridge, and then pull the ink cartridge from its slot.

caution:
Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
If the ink cartridge still has the orange pull-tab attached, pull to remove it.
Examine the vent area above the HP logo on the top of the ink cartridge.
If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
Clogged vent

With a straight pin, gently remove excess adhesive from the vent

Unclogged vent
Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.
Repeat these steps to inspect the vents on each of the other ink cartridges.
Make sure each ink cartridge is firmly inserted in its slot. If any are protruding, press down until the ink cartridge snaps into place.
Close the ink cartridge access door.

If the error message persists, continue to the next step.

Step 2: Replace all the ink cartridges

Replace all the ink cartridges with new ink cartridges, and then try to print again.

To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Remove the old ink cartridge, and then insert the new ink cartridge into its slot.
Repeat these steps to replace the other three ink cartridges.
Close the ink cartridge access door.

If the error message persists, continue to the next step.

Step 3: Check the carriage for a printhead latch

Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.

Example of a carriage with a latch on the printhead

Ink cartridge carriage with printhead latch

If your carriage has a printhead latch, continue to the next step.
If your carriage does not have a printhead latch, skip to Service the printer.

Step 4: Replace the printhead

If the previous troubleshooting steps did not resolve the issue, order a new printhead for replacement.

Go to HP Parts Store.

If you are in Asia Pacific, the site directs you to a service center in your area.
Search for your printhead number.
- If your printer uses 4 ink cartridges, type CN643A.
- If your printer uses 5 ink cartridges, type CN642A.
Follow the online instructions to order the printhead assembly.

If the error message persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

My ink cartridges are pictured above

The following steps apply to HP 932, 933, 950, 951, 952, 953, 954, 955, 956, 957, 958, 959, 962, 963, 964, 965, 966, 967, 968, and 969 ink cartridges.

Step 1: Remove and reinsert the ink cartridges

Remove and reinsert each ink cartridge.

Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
Repeat these steps for the other three ink cartridges.
Close the ink cartridge access door.

If the error message persists, continue to the next step.

Step 2: Replace all the ink cartridges

Replace all four ink cartridges with new ink cartridges, and then try to print again.

Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Remove the old ink cartridge, and then insert the new ink cartridge into its slot.
Repeat these steps to replace the other three ink cartridges.
Close the ink cartridge access door.

If the error message persists, continue to the next step.

Step 3: Check the carriage for a printhead latch

Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.

Example of a carriage with a latch on the printhead

Image of carriage with a printhead latch

If your carriage has a printhead latch, continue to the next step.
If your carriage does not have a printhead latch, skip to Service the printer.

Step 4: Replace the printhead

If the previous troubleshooting steps did not resolve the issue, order a new printhead for replacement.

If your printhead assembly is no longer under warranty, you might be able to purchase a new one online.

Go to HP Parts Store.

If you are in Asia Pacific, the site directs you to a service center in your area.

Search HP Parts Store for your printhead part number. Refer to the following table to find your printhead part number based on the ink cartridge numbers your printer uses.

Ink cartridge Number	Country/Region	Printhead Part Number
HP 950, 951	Americas	CR322A
	Europe, Middle East, Africa	CR324A
	Asia Pacific, Japan	CR326A
HP 952-959	Worldwide	M0H91A
HP 962-969	Worldwide	3JB16A

Follow the online instructions to order the printhead assembly.

If the error message persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

My ink cartridges are pictured above

If your printer uses HP 02, 17, 363, and 801 ink cartridges, and resetting the printer did not resolve the issue, service the printer.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

My ink cartridges are pictured above

If your printer has only two ink cartridge slots (black and tri-color), then this document does not apply. Search HP Customer Support for a troubleshooting document that matches the type of error message you see, such as 'cartridge error'.

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