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HP OfficeJet 8010, Pro 8020 and 8030 Printers - Paper Jam Error

This document is for HP OfficeJet 8010, 8012, 8013, 8015, 8022, and Pro 8020, 8021, 8022, 8023, 8024, 8025, 8026, 8028, and 8035 All-in-One printers.
During a print job, the printer stops feeding pages and a Paper Jam error message displays on the printer control panel. This indicates paper might be jammed inside the printer.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Clear jammed paper from the printer

Remove any loose or jammed paper from inside the printer.
  1. Turn on the printer.
  2. Open the front door, and then lift the ink cartridge access door.
    Opening the printer doors
  3. Wait until the carriage stops moving before you continue.
  4. With the printer turned on, disconnect the power cord.
      warning:
    To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
  5. Move the carriage to the far left and far right, and then remove any jammed or torn pieces of paper.
    Removing paper from  the ink carriage
  6. Remove the duplexer cover.
    Removing the paper path cover
  7. Use both hands to remove any jammed paper from the duplexer area.
    Removing the jammed paper from printer
  8. Reinsert the duplexer cover.
  9. Close the ink cartridge access door and front door.
  10. Reconnect the power cord, and then turn on the printer.
  11. Try to print. If the error persists, check for jammed paper in another area of the printer.

Step 2: Clear jammed paper from other areas of the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 3: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Step 4: Remove debris from inside the paper path

When small bits of paper become lodged inside the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer.
  1. Remove any paper from the input tray, and load one full-size page of photo paper (letter or A4).
  2. Print a blank page or make a blank copy.
  3. After the paper ejects, pull out the input tray.
    Pulling out the main input  tray
  4. Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.
    Torn paper stuck in the rollers inside the printer
  5. Replace the tray, load normal paper, and print again.
  6. Try to print. If the error persists, continue to the next step.

Step 5: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, and then try to print again.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
Try to print. If the error persists, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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