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HP Customer Support - Knowledge Base

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  • Information

    A critical firmware update is available for your HP printer. Download and install now

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    Important Print Security Update

    HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the  Security Bulletin.

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP OfficeJet 6900 Printers - An 'Out of Paper' Message Displays, Printer Does Not Pick Up Paper

This document is for the HP OfficeJet 6950, 6951, 6954, 6956, 6958, 6962, OfficeJet Pro 6960, 6968, 6970, 6974, 6975, and 6978 All-in-One printers.
During a print, copy, or scan job, the printer does not feed paper from the input tray or automatic document feeder (ADF). The printer might make noises as though it is printing, but no paper moves through it.

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Country/Region: Flag United States

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