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Welcome to HP Customer Support

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  • Information

    For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.

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    Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Printers - Print Jobs Stuck in Queue Troubleshooting

This document is for HP printers.
The printer cannot print from a computer because a print job is stuck in the print queue. This stuck print job cannot be cancelled or deleted and prevents further print jobs from printing. Clicking Cancel or the Delete Job button does nothing.
When a stuck print job cannot be cancelled or deleted and the printer stops printing, go to Print Jobs Stuck in Queue Troubleshooting.

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Country/Region: Flag United States

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