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HP Officejet 7610 Wide Format e-All-in-One Printer Series (H912) - An 'Out of Paper' Error Message Displays on the Computer, and the Printer Does Not Pick Up or Feed Paper

Issue

The 'Out of Paper' error message displays on the computer, and the printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but no paper moves through it.
Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

Resetting the printer can clear a paper feed issue. Follow these steps to perform a power reset.

Step one: Reset the printer

Follow these steps to reset the printer.
  1. Press the Power button to turn on the printer.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the printer.
  7. If the printer does not turn on by itself, press the Power button to turn it on.

Step two: Print a Printer Status Report

Follow these steps to print a Printer Status Report.
  1. Load plain white paper in the tray.
  2. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Printer Status Report. The test page prints.
    Figure : Printer Status Report
    Image: Printer Status Report
  • If the Printer Status Report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the Printer Status Report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the paper

Follow these steps to check the condition of the paper.
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The printer can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your printer.

Step two: Reload the paper

Use the following steps to load paper in the input tray.
  1. Raise the output tray.
    Figure : Raise the output tray and then pull out the input tray extender (if necessary)
    Image: Raise the ouput tray
  2. To load oversized paper, pull the input tray extender out as far as possible.
  3. Slide out the paper width guides as far as possible.
  4. Insert a stack of clean, unused, plain paper into the input tray with the short edge forward and the print side down.
      caution:
    Do not load paper while the printer is printing. Jams or paper feed issues might occur.
  5. Position the stack of paper in the center of the input tray, and then slide the stack forward until it stops.
  6. Adjust the paper width guides so that they rest against the stack of paper. Do not push the guides in so tightly that they bind against the paper.
      Figure : Load the paper and then adjust the paper width guides
      Image: Load paper and adjust the guides
    1. Load the paper
    2. Adjust the paper guides
  7. Lower the output tray, and then pull out the tray extender.
      Figure : Pull out the output tray extender and flip up the paper catch
      Image: Pull out the tray extender and flip up the paper catch
    1. Pull out the output tray extender
    2. Flip up the paper catch

Step three: Print a test page

Print a test page.
  • If the Printer Status Report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the Printer Status Report does not print, continue with the next solution.

Solution three: Clean the paper rollers

Dust or paper residue on the rollers inside the printer can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the paper rollers

Step two: Print a test page

Print a test page.
  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the test page prints, but the original document does not, continue to the next solution in this document.
  • If the test page does not print, try printing the page again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
    • If the test page does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.
    • If the test page prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.
    • If the paper only feeds through the printer when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.

Solution four: Adjust the paper settings

The printer might not pick up paper if the paper size and type in the paper tray do not match the current size and type settings.
note:
Microsoft designed the Windows 8 interface for use with touchscreen monitors. In some areas of this document, the instructions direct you to "click" an element on the screen. In Windows 8, users with touchscreens can also tap those elements to perform the task.

Solution five: Service the printer

If the printer printed a Configuration Report with plain white paper, the printer is functional and does not need service. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the Cause and Prevent paper pick issues sections within the Experiencing frequent or recurring paper pick issues? section at the beginning of this document.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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