This document is for HP OfficeJet 6950, 6951, 6954, 6956, 6958, 6962, OfficeJet Pro 6960, 6968, 6970, 6974, 6975, and 6978 All-in-One printers.
note:If you see an Incompatible, Incompatible Cartridge or Defective Cartridge message for the Cyan cartridge and have an HP Officejet 6810, 6820, 6950, 6960, 8010, 8010e, or HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, 8020e, 8030, or 8030e series printer, see HP OfficeJet Printers - 'Incompatible Cartridge' message for more help.
note:If you see an “0x6100004a” error, your printer must be serviced. See the step at the end of this document to contact HP for service.
note:Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.
caution:Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
note:If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
Ink cartridge description
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United States and Canada
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Europe, Middle East, and Africa
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Latin America
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Asia Pacific
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Black ink cartridge
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HP 902 Black
HP 902XL Black
HP 906XL Black
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HP 903 Black
HP 903XL Black
HP 907XL Black
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HP 904 Black
HP 904XL Black
HP 908XL Black
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HP 905 Black
HP 905XL Black
HP 909XL Black
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Cyan ink cartridge
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HP 902 Cyan
HP 902XL Cyan
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HP 903 Cyan
HP 903XL Cyan
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HP 904 Cyan
HP 904XL Cyan
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HP 905 Cyan
HP 905XL Cyan
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Magenta ink cartridge
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HP 902 Magenta
HP 902XL Magenta
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HP 903 Magenta
HP 903XL Magenta
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HP 904 Magenta
HP 904XL Magenta
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HP 905 Magenta
HP 905XL Magenta
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Yellow ink cartridge
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HP 902 Yellow
HP 902XL Yellow
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HP 903 Yellow
HP 903XL Yellow
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HP 904 Yellow
HP 904XL Yellow
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HP 905 Yellow
HP 905XL Yellow
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note:HP 906XL, 907XL, 908XL, and 909XL ink cartridges are not compatible with the OfficeJet 6950 All-in-One Printer series.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:If the scanner lid is open, the ink cartridge access door does not open.
caution:Make sure you remove the orange pull-tab and plastic wrap completely before you remove the orange cap in the next step. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break.
note:To avoid print quality issues and dried out ink cartridges, do not leave any ink cartridges outside the printer for longer than 30 minutes.
caution:Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
note:If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.