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HP Customer Support - Knowledge Base

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  • Information

    For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.

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HP Officejet 6810, 6820, 6830 Printers - Paper Jam Error

This document is for HP Officejet 6812, 6815, 6820, Officejet Pro 6830, and 6835 e-All-in-One printers.
During a print job, the printer stops feeding pages, and a Paper is jammed in the printer. Clear the jam, and then touch OK error message displays on the printer control panel:
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following solutions apply to both real and false paper jams.

Step 1: Look for jammed paper

Remove any jammed paper that is accessible from the output tray area.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Step 3: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag United States

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