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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.

    Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP Printers - Printhead Errors

This document is for HP inkjet printers.
The printer does not print, and a printhead error message displays on the computer or printer control panel.
note:
If your printer has an ink tank that you refill with bottled ink, search HP Customer Support for a troubleshooting document that pertains to your printer.
Examples of printhead errors:
  • Incompatible Printhead
  • Missing or Failed Printhead
  • Printhead Appears to be Missing or Damaged
  • Printhead Failure
  • Printhead is Missing, Not Detected, or Not Properly Installed
  • Printhead Missing or Damaged
  • Printhead Problem
  • Problem with Printhead

Step 1: Reset the printer

Reset the printer to recover from printer failures.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
  5. Turn the printer on.
If the error message persists, continue to the next step.

Step 2: Identify your ink cartridges

The steps to troubleshoot vary by the type of ink cartridges your printer uses. Identify your ink cartridge type, and then follow the steps to resolve the issue.
HP ink cartridges
HP ink cartridges
Ink cartridge carriage with printhead latch
HP ink cartridges
HP ink cartridges

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Country/Region: Flag United States

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