hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Facing print or scan issues after upgrading to macOS Catalina 10.15?

    Make sure you have the latest Catalina version 10.15.3 installed. Check now 

    Information

    Find Windows 11 and Windows 10 support help. Visit Windows Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

A 'Paper Jam' Error Displays on the HP Officejet 6500A and 6500A Plus e-All-in-One Printer Series

Issue

The product does not print or stops feeding pages when printing. A 'Paper Jam' message displays on the product control panel.
note:
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...