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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after upgrading to macOS Catalina 10.15?

    Make sure you have the latest Catalina version 10.15.3 installed. Check now 

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP PCs - Resetting Your Computer (Windows 10)

This document is for HP and Compaq computers with Windows 10.
Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.
You have a choice of two methods to reset your computer.
  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.
  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

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Country/Region: Flag United States

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