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HP DeskJet, OfficeJet 5200 Printers - A 'Paper Jam' Error

This document is for HP DeskJet Ink Advantage 5275, 5276 and 5278, and OfficeJet 5212, 5220, 5222, 5230, 5232, 5252, 5255, 5258 and 5264 All-in-One printers.
During a print job, the printer stops feeding pages and a Paper Jam error displays on the printer control panel. This indicates that paper might be jammed inside the printer.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
You need a flashlight to complete some of these steps.
Flashlight
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage moves freely

Make sure the carriage moves freely across the width of the printer.
  1. Turn on the printer, if it is not already on.
  2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
    The carriage moves slightly to the left.
    Opening the ink cartridge access door.
  3. Wait until the carriage is idle and silent before you continue.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
  6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
  7. Remove any loose paper or obstructions you find.
  8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.
  9. Close the ink cartridge access door.
  10. Pull out the output tray, and then lift the output tray extender.
    Pulling out the output tray and lifting the output tray extender
  11. Reconnect the power cord to the rear of the printer, and then turn on the printer.
Try to print. If the error persists, continue to the next step.

Step 3: Use an automated tool to clean ink smears

Cleaning ink smears can help clear paper jams and optimize print quality.
  1. Load the printer with plain white paper.
  2. On the printer control panel, swipe left on the display, and then touch Setup .
  3. Touch Tools.
  4. Swipe up on the display, and then touch Clean Page Smears.
    The printer slowly feeds a blank page.
  5. Wait for the printer to eject the blank page.
Try to print. If the error persists, continue to the next step.

Step 4: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.
Try to print. If the error persists, continue to the next step.

Step 5: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
Try to print. If the error persists, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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