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HP Desktop PCs - How Do I Find My Model Number or Product Number?

This document pertains to finding the model number, serial number, and product number on HP desktop PCs.

HP provides a model name on the front of the desktop computer, but this name or number might not be sufficient to get proper support for your computer. These names or numbers often represent a series of many desktop computers that look similar, but have different options and parts. For example, HP has produced over one hundred types of HP Pavilion 700 Desktop models in different configurations, such as the HP Pavilion 725n-us Desktop PC and the HP Pavilion 763k-ap Desktop PC.

This document describes how to find the model number (also called the product name) for your HP desktop computer. You can use the model number or the product number to download drivers, find helpful documents, or get online support.

note:
If needed, you may also use this document to find the serial number which is always listed near the product number.

Use one of the following options to find your model or product number, serial number, and other important information for your computer.

Option 1: Use the product identification label to find your model or product number

The model number is found on a label on the top, side, or back of the computer.

When you have found the label, find the product number shown next to Product or Product #.

note:
Some desktop computers are sold in a bundle with a monitor, scanner, and/or printer. The bundle of products is identified by a "-b" after the model name. To find information for the desktop computer inside the bundle, search for the model name without the “-b”. For example, to find information on the 533w-b, search HP's website for 533w. To find information about another product in the bundle, such as a printer, look for its model name on a label adhered to the body of the product.

Labels on the side of the case (cases for other models look different)

Labels on the side of the computer case.

Labels on the top and back of the computer (cases for other models look different)

Labels on the front or side of older computers (cases for other models look different)

Example labels:

Example of a p6000 series label
Example of a Pavilion series label

Option 2: Use System Information to find your model and product number

Use the following steps to find your model number using the HP System Information utility. If your computer does not start into Windows, use the product label to find your model or product number.

While holding down the Ctrl and Alt keys, press the S key on the keyboard.
A Support Information window appears showing a product name or product number. The product name shown might represent many types of models and is often not suitable for getting proper support for your computer. Instead, use the product number when working with HP Support. The product number contains a “#” character and is another form of model number that best represents your computer’s configuration.

note:
You can use this type of product number at the HP Customer Support website or when working with an HP Customer Support representative.

If this window does not open, continue to the next option to use HP Support Assistant.

Option 3: Use HP Support Assistant to find your model and product number

Use the following steps find your model number using HP Support Assistant. If your computer does not start into Windows, use Option 1: Use the product label to find your model or product number.

note:
Before using HP Support Assistant, be sure you are using the latest version. If you do not have the latest version, or you are experiencing problems with HP Support Assistant, see Download and install the latest version of HP Support Assistant.

In Windows, search for and open HP Support Assistant.
Select the My devices tab, then select your PC from the device list. If you have several HP devices, you might need to scroll down to find the correct device.

The product number is listed on the tile for your device.

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"