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HP Customer Support - Knowledge Base

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HP Printers -'Older Cartridge' Message Displays

This document is for HP inkjet printers.
After you install an ink cartridge, one of the following error messages displays on the printer control panel or computer:
  • Cartridge(s) for older generation printer
  • Incompatible Older Cartridge
  • Older cartridge
  • Older Generation Cartridge
  • Older Generation Cartridge Installed
The ink cartridge you are trying to use is an outdated ink cartridge that was created prior to the release of your printer.
In order to resolve this issue and continue printing, replace the ink cartridge.
For additional information on HP's ink warranty, see Ink Cartridge and Printhead Limited Warranty.
note:
HP cannot extend warranty to non-HP, refilled, or remanufactured ink cartridges. HP’s warranty coverage lasts until the HP ink is depleted or the “Warranty Ends” date on the ink cartridge has been reached, whichever occurs first.

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