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HP Customer Support - Knowledge Base

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  • Information
    Important Printer Firmware Security Update:

    HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. You can download and install the update from the HP Software/Drivers page for your printer model. Details and more information are available in the Security Bulletin.

    Information

    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Notebook PCs - How Do I Find My Product Name or Number?

This document is for HP notebook PCs.
Your product name and number can help you find appropriate service and support.
  • Product name (model number): Identify your notebook in a series your product belongs. For example, HP Spectre Folio - 13-ak0001na. You might need more specific information to find support for your product.
  • Product number (SKU, part number): Use this number to download the correct drivers or find support documents. For example, 5ES85EA or 5ES85EA#ABA.
  • Serial number: Identifies your specific HP product. You need this number to service the notebook, find warranty status, or work with HP Customer Support. To learn how to find your serial number, go to HP PCs, Printers - Finding the Serial Number.
Use one of the following methods to find your product name and model number. If you cannot turn on the computer or Windows does not open, use the method to look on the product.

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Country/Region: Flag United States

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