hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Windows 7, 8, 8.1, Server 2008, 2008R2 printer drivers. End of Support.

    HP no longer supports these printer drivers as of Nov 1, 2022. HP recommends upgrading your operating system to a supported version Learn more

    Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the  Security Bulletin.

    Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Pro, Ultra M102-M106, M203 Printers - Fixing Poor Print Quality

This document is for HP LaserJet Pro M102a, M102w, M104a, M104w, M203d, M203dn, M203dw, LaserJet Ultra M106w and M206dn printers.
The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.

Step 1: Use genuine HP toner cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
Print another page. If using genuine HP toner cartridges did not resolve the issue, continue to the next step.

Step 2: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.
note:
To purchase paper in the United States and Canada, go to the HP Store.
  • Use paper designed for HP LaserJet printers. Do not use paper designed only for inkjet printers.
  • Do not use paper that is too rough. Smoother paper might result in better print quality.
After loading appropriate paper in the tray, print another page. If the issue persists, continue to the next step.

Step 3: Check the EconoMode setting

EconoMode is a print setting that uses less toner. However, using EconoMode can reduce print quality.
If the entire page is too dark or too light, the EconoMode setting might be enabled. HP does not recommend the full-time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the toner cartridge.
Print another page. If turning off the EconoMode setting did not resolve the issue, continue to the next step.

Step 4: Check print settings

Sometimes the print settings can affect the print quality. Check the print settings to make sure they are appropriate for your print job.
Print another page. If changing the print settings did not resolve the issue, continue to the next step.

Step 5: Check the toner level

Check the estimated toner level in the printer software.
note:
The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.
  • If the toner cartridge is not low, skip to the step to print a cleaning page.
  • If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Step 6: Replace a low or empty toner cartridge

If the toner cartridge is critically low or empty, replace it.
Print another page. If replacing the toner cartridge did not resolve the issue, continue to the next step.
Print another page. If printing a cleaning page did not resolve the issue, continue to the next step.

Step 8: Inspect the toner cartridge and imaging drum

Examine the toner cartridge and imaging drum for damage.
Print another page. If the issue persists, continue to the next step.

Step 9: Replace the imaging drum

Replace the imaging drum with a new imaging drum.
The following table lists the imaging drum that works with your printer.
Printer model
Imaging drum
HP LaserJet Pro M102
HP LaserJet Pro M104
CF219A
HP LaserJet Pro M203
HP LaserJet Ultra M206
CF232A
HP LaserJet Ultra M106
CF234A
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
Print another page. If the issue persists, continue to the next step.

Step 10: Replace the toner cartridge

Even if the toner cartridge is not low on toner, follow the steps in this document to replace it with a new, genuine HP toner cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

Step 11: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
note:
Keep a print sample that shows the problem. If the printer, imaging drum, or toner cartridges are replaced under warranty, the support agent might request the print sample.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...