Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until you locate the jam.
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Document feeder
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Output tray
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Tray 1
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Rear door
Clear jams from the document feeder
Remove any jammed paper that is accessible from the automatic document feeder (ADF) area.
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Turn off the printer, and then disconnect the power cord from the rear of the printer.
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Open the document feeder cover.
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Lift the document feeder mechanism, and
then gently pull the jammed paper out.
caution:
If the paper tears while removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.
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Close the document feeder cover.
Try to print. If the error persists, check for jammed paper in another area of the printer.
Clear jams from the input tray
Remove any jammed paper from the single-sheet slot (Tray 1) area.
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Remove tray 1, and then lift the jam access door
above the tray.
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With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the printer.
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Reinsert tray 1.
Try to print. If the error persists, check for jammed paper in another area of the printer.
Clear jams from the rear of the printer
Remove any jammed paper that is accessible from the rear of the printer.
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Open the rear door.
caution:
The fuser, located in the back of
the printer, is hot. Wait for the fuser to cool
before you continue.
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With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the printer.
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Close the rear output door.
Try to print. If the error persists, check for jammed paper in another area of the printer.
Clear jams from the output tray
Remove any jammed paper that is accessible from the output tray area.
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With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the output tray.
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Reconnect the power cord to the rear of the printer.
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Press the Power button to turn on the printer.
Try to print. If the error persists, check for jammed paper in another area of the printer.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.
on the control panel blinks. A 'Paper jam' error message displays on the printer control panel.
