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HP Customer Support - Knowledge Base

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  • Alert
    AC Power Cord Safety Recall and Replacement Program

     

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    Information
    Expansion of HP Battery Safety Recall Program

    View details

    Information

    Find Windows 11 and Windows 10 support help. Click here

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HP Notebook PCs - CEEment Overview

CEEment stands for Customer Experience Enhancement. CEEment (HPCEE.exe) is the reporting tool that HP uses to collect and study anonymous data. You can activate CEEment when you set up your computer. Or, you can activate using HP Advisor or HP Support Assistant at any time.
Some of the data reported using CEEment includes your model number, OS, region, locale, and BIOS version. If you wish to know specifically which data was collected, launch HP Support Assistant. Click Settings, scroll down to the bottom of the Health Analysis tab, and then click View information collected by HP.
If the computer has not been used for a couple of hours, you may receive an error message from your anti-virus or firewall saying there is a problem with CEEment and the computer will shut down. To resolve this, choose one of the following options.
  • Tell your anti-virus software or firewall to allow CEEment as a safe program.
  • Tell your anti-virus software or firewall to block CEEment. However, if you block CEEment, you cannot use the HP Support Tools such as Total Care Advisor, HP Help and Support, HP Update, and HP Health Check.

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Country/Region: Flag United States

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