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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

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HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

This document is for HP inkjet printers.
The printer does not print, and a cartridge light blinks or one of the following error messages displays.
  • Cartridge error
  • Cartridges in Wrong Slot
  • Cartridge Missing
  • Cartridge Problem
  • Depleted Ink Cartridge
  • Incompatible Cartridge
  • Ink Cartridge Failure
  • Print cartridge(s) missing or not detected

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.
Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Step 3: Identify your cartridges

Read the section that most closely matches your printer's cartridges.
HP cartridges
HP cartridges
HP cartridges
HP cartridges
HP cartridges

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Country/Region: Flag United States

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