HP PCs - Wireless Network and Internet Troubleshooting (Windows 10)

note:

For information about wireless printer setup, or if you get an error message when trying to print wirelessly, go to HP Customer Support, enter your printer model, and then search for a document about installing your wireless printer or the displayed error message.

1. Locate the wireless key or button. This could be an image of an airplane or a wireless signal.

   Button or key	Description
   	A standalone button with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.
   	F12 key with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.
   	F12 key with wireless icon and LED. This enables or disables "wireless mode." The LED illuminates in white or blue if active, and amber if wireless is turned off.
   	A standalone wireless button. This is typically located above or near the keyboard.

2. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
   • If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
   • If the wireless signal is turned on, try connecting to the Internet again.
   • If the wireless signal is turned off, press the button or key again to turn it back on, and then try connecting to the Internet again.
   If the issue persists, continue to the next step.

1. In Windows, search for and open Device Manager.
2. In the Device Manager window, double-click Network adapters, right-click the name of the wireless adapter, and then select Update driver.
   
3. Click Search automatically for updated driver software.
   
4. If the tool finds an updated driver is found, follow any on--screen instructions to install it.
5. Try to connect to the Internet.

note:

For computers running Windows 10 in S mode: HP Support Assistant is not available in Windows 10 in S mode; instead use Windows Network and Internet Troubleshooter to test and fix the wireless connection. For more information, see Frequently Asked Questions about Windows 10 in S Mode.

1. Turn off your computer.
2. If your network includes a wireless router, wireless gateway, or wireless modem/router combination, disconnect the power cord from the router.
   
3. If your network includes a separate broadband modem, disconnect the power cord from the broadband modem.
4. Wait at least 5 seconds, and then connect the power cord to the wireless router (and the broadband modem, if separate).
5. Wait until all the lights come on and reflect normal Internet and PC activity. If the lights on the broadband modem indicate a problem, review the following list of options for help.
   • If all lights are off after reconnecting the power, check the power source by plugging the power cord into another power outlet. Service or replace your broadband modem if it cannot be turned on.
   • If only the power light is on and the remaining activity lights are off or show no activity, a network connection is not being detected. Make sure the cable carrying the Internet signal is connected to the broadband device. Make sure Internet cables coming into your residence have not been damaged or disconnected. You might need to contact your Internet service provider if other people in your area are also experiencing Internet outages.
   • If the Internet or Online light consistently blinks and does not indicate an online connection is available, the problem likely resides with your Internet service provider. Either wait until service is restored or contact your Internet service provider for further assistance.
6. Turn on your computer and wait until Windows opens. If you are using a notebook computer, follow the steps in How to Power Reset your Laptop​, and then continue with these steps.
7. Wait until Windows automatically connects to your wireless Internet network.
8. If Windows does not automatically connect, click the wireless connection icon in the notification area on the taskbar, and then select the name of your wireless network, and then click Connect.
   A window might open prompting you for a password or push button connect actions depending on the type of security you are using.