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HP+ OfficeJet printers - Setup Using HP Smart App (Windows 10, MacOS)

This document pertains to HP ENVY 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6452e, 6455e, 6475e, DeskJet 2742e, 2752e, 2755e, 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e, OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e, Pro 8020e, 8024e, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, and 9025e printers using HP Smart in Windows or MacOS.
Setup your new HP+ printer using HP Smart.
To set up and use the printer, it must always be connected to the internet.

Step 1: Make sure the printer hardware is setup

Before installing HP Smart, make sure the printer hardware has been setup and is ready to be connected to your network. Remove the printer and all packing materials from the box, connect the printer to a power source, install the cartridges, and load paper into input tray. For additional help, refer to the setup poster that came with the printer or refer to one of the following web pages.

Step 2: Install HP Smart

Download HP Smart onto your Windows PC or Mac, and then set up your printer.
  1. On your Windows 10 or MacOS device, go to 123.hp.com to get the app, and then follow the on-screen instructions to download and install the app.
  2. After the installation completes, open the HP Smart app.
  3. On the Welcome screen, click Continue > Yes.
    It allows HP Smart app to collect usage data.
  4. Click Set Up a New Printer.
    If you are installing HP Smart for the first time, the Sign in and Skip for now options are also displayed. Refer to What are the Sign in and Skip for now options? in the Frequently Asked Questions section for more information.
  5. Follow the on-screen instructions to add your printer.
    Make sure to enter your network password if prompted.
  6. Select your printer, and then click Continue.
  7. Secure the connection.
    • For printers with a touchscreen display, tap the checkmark .
      Tapping the checkmark
    • For printers without a touchscreen display, press the Information button.
      Pressing the Information button
  8. Click Continue on the next two windows to enable cloud printing services.
  9. Click Continue on the HP+ offer screen.
    Viewing HP+ offers
  10. Click Activate HP+.
    Activating HP+
  11. Create or sign in to your HP Account. If you do not have an HP account, refer to How do I create a new HP account? in the Frequently Asked Questions section.
  12. Continue through the next three windows to set up your new account and redeem six months of free printing and Print plans.
    Redeeming six months HP+ print plans
  13. Choose a plan you would like, and then specify your Shipping address and Billing details.
    Selecting Ink Plans
  14. When finished, click Continue on the confirmation window.
    Confirming Ink plans
Setup is now complete. Click Print to start printing or click Skip printing page to skip printing.
Skip printing or print a page when setup is complete

Frequently asked questions (FAQs)

Review these frequently asked questions about the HP Smart app.






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