This document is for HP ENVY 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4507, 4508, and 4509 e-All-in-One printers.
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer.
note:Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.