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HP DeskJet 2700, 4100, 4800 Printers - 'E4' Error Displays (Paper Jam)

This document is for the HP DeskJet 2710, 2710e, 2720, 2720e, 2721, 2721e, 2722, 2722e, 2723, 2723e, 2724, 2732, 2742e, 2752, 2752e, 2755, 2755e, 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e, DeskJet Ink Advantage 2775, 2776, 4175, 4176, DeskJet Plus 4110, 4120, 4121, 4122, 4130, 4140, 4152, 4155, 4158, DeskJet Ink Advantage Ultra 4825, 4826, 4828, 4829, and 4877 All-in-One printers.

During a print job, the printer stops feeding pages, an E4 error displays, and the Resume light blinks. This indicates that paper might be jammed inside the printer.

note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

'E4' displaying and Resume light blinking

Step 1: Clear jammed paper from underneath the printer

Remove any jammed paper from underneath the printer.

Press the Power button to turn off the printer.
Disconnect the power cord and USB cable from the rear of the printer.
Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.
Turn the printer so that you can access its underside (base).

caution:
Before turning the printer, use your hands to hold the scanner lid and the paper input tray.
Pull the tabs on either side of the cleanout door to open it.

DeskJet 2700

DeskJet Plus 4100
Remove any jammed paper from inside the printer.

DeskJet 2700

DeskJet Plus 4100
Use a flashlight to check for torn pieces of jammed paper inside the cleanout area, and then remove any jammed paper you find.
Gently close the cleanout door by pushing the door towards the printer until both the latches snap into place.

DeskJet 2700

DeskJet Plus 4100
Turn the printer over to its normal position.
Reconnect the power cord and USB cable to the rear of the printer.
Press the Power button to turn on the printer.

Step 2: Look for jammed paper in other areas of the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Remove paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

Remove all paper from the input tray.
Press the Cancel button to try and automatically clear the paper jam.

If the paper jam error persists, continue these steps to manually clear the jam.
Gently remove any jammed paper and bits of torn paper from the input tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

DeskJet 2700

DeskJet Plus 4100
Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

note:
The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
Press the Resume button on the printer control panel to continue the current print job.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the output tray

Remove any jammed paper that is accessible from the output tray area.

Gently remove any jammed paper and bits of torn paper from the output tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

DeskJet 2700

DeskJet Plus 4100
Press the Resume button on the printer control panel to continue the current print job.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the ink cartridge access area

Remove any loose or jammed paper that is accessible from the ink cartridge access area.

Open the ink cartridge access door.

The carriage moves to the center of the printer.

DeskJet 2700

DeskJet Plus 4100
Press the Power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.

warning:
You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Use a flashlight to check for any jammed paper or foreign objects in the cartridge access area and remove them. To avoid tearing any whole sheets of paper, pull the paper with both hands.

DeskJet 2700

DeskJet Plus 4100
If the carriage is in the center of the printer, slide the cartridge to the right, and then remove any paper or objects blocking the carriage path.
Close the ink cartridge access door.

DeskJet 2700

DeskJet Plus 4100
Connect the power cord and any other cable to the rear of the printer.
Press the Power button to turn on the printer.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the document feeder (DeskJet Plus 4100)

Remove any jammed paper from the document feeder.

Lift the cover of the document feeder.
Gently pull the jammed paper out of the rollers.

warning:
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
Press down the document feeder cover firmly, until it snaps into place.

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 3: Use an automated tool to clean the paper rollers

Clean the printer's paper rollers with an automated tool.

Turn on the printer.
Remove any paper from the input tray.
Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.

The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed.

Try to print. If the error persists, continue to the next step.

Step 4: Manually clean the paper rollers inside the printer

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer to help prevent future paper jams.

Turn off the printer, and then disconnect the power cord and any other cables.
Raise the input tray.

DeskJet 2700

DeskJet Plus 4100
Lift and hold the input tray shield.

note:
Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.
Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Lower the input tray shield.
Allow the rollers to dry completely (approximately 10 minutes).
Reconnect the power cord and any other cables, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 5: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Try to print. If the error persists, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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