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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after upgrading to macOS Catalina 10.15?

    Make sure you have the latest Catalina version 10.15.3 installed. Check now 

    Information

    Web services (e.g. ePrint) stop working?  Digital certification might have expired. Update your printer’s firmware

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    Important Print Security Update

    HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the  Security Bulletin.

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Printers - Troubleshoot a USB Printer Connection

This document is for HP printers with a USB cable connection.
If the computer is unable to detect the printer over a USB connection, restart the computer, the printer, and check the cable connection.
  1. Turn off the printer and your computer, and then disconnect the USB cable from the computer.
  2. Inspect the cable.
    • Look for any damage. If the cable is damaged, replace the cable.
    • Check the length of the cable. If the cable is more than 3 m (9 ft 10 in) in length, replace the cable with one that is shorter.
  3. Connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you use a USB hub or docking station, connect the cable directly to the computer.
  4. Make sure the cable is fully secured to both ports.
  5. Turn on the computer, and then wait for the computer to complete the startup.
  6. Turn on the printer.
    • Windows: Wait for the computer to install the new device.
    • Mac: Add the printer, if you have not already done so.

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Country/Region: Flag United States

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