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HP DeskJet 2130, 2529 Printers - Ink Cartridge Errors

This document is for HP DeskJet 2130, 2131, 2132, 2134, 2136, DeskJet Ink Advantage 2134, 2135, 2136, 2138, and DeskJet Ultra Ink Advantage 2529 All-in-One printers.
After you install an ink cartridge, an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the computer screen.
One or both of the Ink Alert lights on the printer control panel is on or blinking.
    Figure : Control panel with the Ink Alert lights
    Image: Control panel with the Ink Alert lights
  1. Ink Alert light (tri-color)
  2. Ink Alert light (black)

Step 1: Make sure the ink cartridges are compatible

An ink cartridge error displays if the wrong ink cartridge is installed.
This printer is enabled with dynamic security. It is intended to be used only with ink cartridges with an original HP chip. Ink cartridges using a non-HP chip might not work, and those that work today might not work in the future. For more information, see Dynamic Security Enabled Printers.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
To purchase ink cartridges through other retailers, make note of the following ink cartridges that work with your printer.
HP DeskJet 2130, 2131, 2132, 2134, and 2136 All-in-One printers
Ink cartridge description
North America, Asia Pacific (excluding China, India, and Indonesia)
Western Europe
Africa, CIS, Latin America, and Middle East
China, India, and Indonesia
Black ink cartridge
HP 63 Black 
HP 63XL Black 
HP 302 Black 
HP 302XL Black 
HP 123 Black
HP 123XL Black
HP 803 Black
HP 803XL Black
Color ink cartridge
HP 63 Tri-color
HP 63XL Tri-color
HP 302 Tri-color
HP 302XL Tri-color
HP 123 Tri-color
HP 123XL Tri-color
HP 803 Tri-color
HP 803XL Tri-color
HP DeskJet Ink Advantage 2134, 2135, 2136, and 2138 All-in-One printers
Ink cartridge description
Latin America
Asia Pacific
Europe, Middle East, and Africa
Black ink cartridge
HP 664 Black
HP 664XL Black
HP 680 Black 
HP 652 Black
Color ink cartridge
HP 664 Tri-color
HP 664XL Tri-color
HP 680 Tri-color
HP 652 Tri-color
HP DeskJet Ultra Ink Advantage 2529 printers
Ink Cartridge Description
Worldwide
Black Ink Cartridge
HP 46 Black
Color Ink Cartridge
HP 46 Tri-Color
If installing compatible genuine HP ink cartridges did not resolve the issue, continue to the next step.

Step 2: Make sure the ink cartridges are correctly installed

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.
  1. Turn on the printer, if it is not already on.
  2. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it.
    The carriage moves to the center of the printer.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge acesss door
  3. Wait until the printer is idle and silent before you continue.
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Figure : Remove the ink cartridge
    Image: Remove the ink cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. Inspect the contacts for any protective tape that still might be on the nozzles.
  6. Remove the protective tape from the contacts, if necessary.
      caution:
    Do not try to remove the copper electrical strip.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape
  7. Hold the ink cartridge by its sides with the contacts toward the printer, and then reinsert the ink cartridge into its proper slot.
  8. Slide the ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
    Figure : Snap the ink cartridge into place
    Image: Snap the ink  cartridge into place
  9. Repeat these steps to remove and reinsert the other ink cartridge, if necessary.
  10. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door
    If the error persists, continue to the next step.

Step 3: Clean the electrical contacts

The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.
  1. Gather the following materials:
    • Clean, dry foam-rubber swabs or a clean, lint-free cloth
    • Distilled or bottled water (tap water might damage the ink cartridge or the printer)
  2. Turn on the printer, if it is not already on.
  3. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it.
    The carriage moves to the center of the printer.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge acesss door
  4. Wait until the printer is idle and silent before you continue.
  5. Disconnect the power cord from the rear of the printer.
  6. Disconnect the USB cable.
  7. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.
      caution:
    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
    Figure : Remove the ink cartridge
    Image: Remove the ink cartridge
  8. Hold the ink cartridge by its sides.
    Figure : Hold the ink cartridge by its sides
    Image:  Hold the ink cartridge by its sides
  9. Inspect the contacts for ink and debris buildup.
  10. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.
      caution:
    Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.
  11. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  12. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.
    Figure : Clean the contacts
    Image: Clean the contacts
  13. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.
  14. Use the swab to clean the electrical contacts in the carriage, located inside the printer.
  15. Clean the carriage contacts.
    Figure : The carriage contacts
    Image: The carriage contacts
  16. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  17. Hold the ink cartridge by its sides with the contacts toward the printer, and then reinsert the ink cartridge into its proper slot.
  18. Slide the ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
    Figure : Snap the ink cartridge into place
    Image: Snap the ink  cartridge into place
  19. Push the ink cartridge forward into its slot until it snaps into place.
  20. Repeat these steps to clean and then reinsert the other ink cartridge.
  21. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door
  22. Reconnect the power cord to the rear of the printer.
  23. Reconnect the USB cable.
  24. Turn on the printer if it does not turn on automatically.
    If the error persists, continue to the next step.

Step 4: Remove and then reinsert the ink cartridges again

Repeat the steps you performed earlier in this document to remove and then reinsert the ink cartridges.
note:
Make sure the ink cartridges snap firmly into place.
If the error persists, continue to the next step.

Step 5: Clean the ink cartridge contacts again

Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps you performed earlier in this document to clean the ink cartridge contacts.
If the error persists, continue to the next step.

Step 6: Reset the printer

Restarting the printer can sometimes resolve an ink cartridge error.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
If the error persists, continue to the next step.

Step 7: Install a new ink cartridge

Replace one or both ink cartridges indicated by the blinking Ink Alert light on the printer control panel.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Lower the output tray, reach inside the printer, grasp the handle, and then lower the ink cartridge access door to open it.
    The carriage moves to the center of the printer.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge acesss door
  3. Wait until the printer is idle and silent before you continue.
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Figure : Remove the ink cartridge
    Image: Remove the ink cartridge
  5. Remove one of the new ink cartridges from its package. Be careful to only touch the black plastic on the ink cartridge.
    Figure : Remove the ink cartridge from its package
    Image: Remove the ink cartridge from its package
  6. Remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape
  7. Hold the ink cartridge by its sides with the contacts toward the printer, and then insert the ink cartridge into its proper slot.
    • Insert the black ink cartridge into the right slot.
    • Insert the tri-color ink cartridge into the left slot.
  8. Slide the new ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
    Figure : Snap the ink cartridge into place
    Image: Snap the ink  cartridge into place
  9. Repeat these steps to install the other ink cartridge, if necessary.
  10. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door
Continue to the next step to complete the ink cartridge alignment.

Step 8: Align the ink cartridges

Scan the alignment page to align the ink cartridges for the best print quality.
  1. Load the printer with paper, if it is not already loaded.
  2. After loading the paper, the printer automatically prints an alignment page.
    note:
    The printer only prints an alignment page automatically when new ink cartridges are installed.
    • If the alignment page does not print and the error persists, service the printer.
    • If the error is resolved, continue with these steps to scan the alignment page.
  3. Lift the scanner lid.
  4. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
    Figure : Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  5. Close the scanner lid.
  6. Press the Start Copy Black or Start Copy Color button on the printer control panel.
    The printer aligns the ink cartridges.
After aligning the ink cartridges, the printer is ready to print, copy, and scan.
If the error persists, continue to the next step.

Step 9: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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