Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Facing print or scan issues after updating to macOS Catalina 10.15?
Use AirPrint to print & Image Capture to scan.

Information

Fix Windows 10 Update Issues
> Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
> Resolve Windows 10 or update issues on HP computer – Click Here

hp-concentra-wrapper-portlet

Actions

Product Home

HP Printers - Installing and Using the Windows Built-in Print Driver

This document is for HP printers and Windows computers.

Windows contains built-in print drivers for many types of printers. These drivers support basic printer functionality for most print jobs.

note:
A full feature driver from HP might be available to make use of all your printer features. To see if a driver is available, go to 123.hp.com.

Step 1: Set Windows Update to automatically download driver software

Confirm that your computer is set to automatically download driver software.

In Windows, search for and open Change device installation settings.
In the Device Installation Settings window, select the Yes option, and then click Save Changes.

Step 2: Connect your printer to the computer

Connect your printer to the computer before starting the driver installation.

USB connection to your computer

Connect the printer to the computer with a USB cable.

Make sure your computer is turned on and connected to the Internet.
Turn on the printer.
Connect a USB cable to the USB port on the rear of the printer , and then to the computer.
If a Found new hardware window displays, follow any prompts to install the driver, and then try to print.
- If you can use your printer, your driver installed, and you do not need to continue with the steps in this document. Continue to the frequently asked questions in this document for more information.
- If you cannot use your printer, continue to the next step.

Wireless (Wi-Fi) connection to your network

Connect the printer to your network with the Wireless Setup Wizard or Wi-Fi Protected Setup (WPS).

Connect the printer with the Wireless Setup Wizard

Use the Wireless Setup Wizard on the printer to connect the printer to your network.

Gather the following items:
- Network name (SSID)
- Network security password (WEP key or WPA passphrase)
- A computer that is connected to your wireless network
- Your wireless-capable printer: Place it close to the computer during the installation
Make sure the printer, router, and computer are on.
Make sure the computer and printer are connected to the same wireless network.
Disconnect any USB or Ethernet cables from the printer.
On the printer control panel, touch the Setup, Network, or Wireless menu.
Touch Wireless Setup Wizard, and then follow the on-screen instructions to connect the printer.

Connect the printer with Wi-Fi Protected Setup (WPS)

If supported, use Wi-Fi Protected Setup (WPS) to connect the printer.

note:
Both your printer and wireless router must support the WPS push button connection type. Consult your printer and wireless router manuals to confirm if they support it. If not supported, you must use the USB or wired connection type (if available) to use your printer with this driver.

On the printer control panel, press and hold the Wireless button .
Release the button when the wireless light starts blinking.
Within two minutes, press and release the WPS button on your wireless router.
Wait up to two minutes while the printer and router establish a network connection.

Wired connection to your network

Connect the printer and the computer to your router with a standard Ethernet cable.

Step 1: Prepare for the connection

Before installing the driver, make sure you have a functioning network router and an Ethernet cable.

Make sure you have a network router with available Ethernet ports.
Make sure your computer is connected to the router if it is not already connected.
Obtain an Ethernet cable. Do not use a standard telephone cable.
Ethernet cable: Connector is wide and has eight wires

Telephone cable (do not use): Connector is narrow and has between two and six wires

Step 2: Connect the printer to the network

Use the Ethernet cable to connect the printer to your wired router.

Turn on the printer.
Remove any plug or protective cover from the Ethernet port on the rear of the printer.
Connect the Ethernet cable to the printer and an available port on the router.

Step 3: Install the print driver with the Add a Printer wizard

Use the Windows Add a Printer wizard to install the built-in print driver.

Wireless or wired network connection (Windows 10, 8)

Install the built-in print driver over a network connection with Windows 10 or Windows 8.

In Windows, search for and open Control Panel.
Click Devices and Printers, and then click Add a printer.
On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.
Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.
Click Next.
Select the port to be used by your printer, such as USB001 for a USB connected printer, and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
- If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.
- If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps.
Select Add a printer using TCP/IP address or hostname, and then click Next.
Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then click Next.

To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.
Wait for the computer to connect to the printer, and then click Next to install the print driver.

Wireless or wired network connection (Windows 7, Vista)

Install the built-in print driver over a network connection with Windows 7 or Windows Vista.

In Windows, search for and open Control Panel.
Click Devices and Printers, and then click Add a printer.
Select Add a network, wireless or Bluetooth printer.
On the Select a printer window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, click the back arrow to return to the previous window, and then continue with these steps.
Click Add a local printer.
Select Use an existing port (LPT1: Printer Port), and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
- If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.
- If your printer is not in the list, click the back arrow two times to return to the What type of printer do you want to install? window, and then continue with these steps.
Click Add a network, wireless or Bluetooth printer window, and then click The printer that I want isn't listed.
Select Add a printer using TCP/IP address or hostname, and then click Next.
Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then click Next.

To find the printer IP address, print a Wireless Network Test report or a Network Configuration pages.
Wait for the computer to connect to the printer, and then click Next to install the print driver.

USB connection (Windows 10, 8)

Install the built-in print driver for a USB connection with Windows 10 or Windows 8.

In Windows, search for and open Control Panel.
Click Devices and Printers, and then click Add a printer.
On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.
Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.
Click Next.
Select Use an existing port (USB001: Virtual printer port for USB), and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
Click Next, and then follow the on-screen instructions to install the driver.
Disconnect the printer USB cable from the computer, and then reconnect the cable.

USB connection (Windows 7, Vista)

Install the built-in print driver for a USB connection with Windows 7 or Windows Vista.

In Windows, search for and open Control Panel.
Click Devices and Printers, and then click Add a printer.
Click Add a local printer.
Select Use an existing port (USB001: Virtual printer port for USB), and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
Click Next, and then follow the on-screen instructions to install the driver.
Disconnect the printer USB cable from the computer, and then reconnect the cable.

Step 4: Print document

Print to make sure that your printer is working.

If you can print, the print driver installed and is working.
If you cannot print, continue to the frequently asked questions for help.

Step 5: Scan a document (if supported)

Scan a document to make sure the scanner is working.

If you can scan, the built-in driver installed and is working.
If you cannot scan, continue to the frequently asked questions for help.

Frequently asked questions

Consult these commonly asked questions to troubleshoot issues and to learn how to use your printer with the built-in driver.

How do I scan with the Windows built-in driver?

Several methods are available to scan in Windows.

Windows Scan app (USB-connected printers only)

Use the Scan app for Windows 10 and Windows 8 to scan a document or photo.

Place the original on the scanner glass or load it into the automatic document feeder (ADF).
In Windows, search for and open the Scan app .

If the Scan app does not display in the list, install Windows Scan (in English) from the Windows Store.
If Source is an available option, select where you loaded your document or photo.
Click Show more to change settings such as Color mode, Resolution, and where to save the file.
Click Scan.

Windows Fax and Scan (USB-connected printers only)

Use the Windows Fax and Scan app to scan a photo or document.

Place the original on the scanner glass or load it into the automatic document feeder (ADF).
In Windows, search for and open Windows Fax and Scan.
Click New Scan.
Select your printer, click OK, and then click Scan.

Paint (USB-connected printers only)

Use the Paint app in Windows to scan a photo or document.

Place the original on the scanner glass or load it into the automatic document feeder (ADF).

caution:
Do not load photos in the ADF.
In Windows, search for and open Paint.
Click File or the menu icon , and then click From scanner or camera.
Select a color option for the type of image or document you are scanning. To change brightness, contrast, and resolution settings, click Adjust the quality of the scanned picture.
Click Scan.
In the File menu, click Save as.

HP Scan and Capture app (USB-connected printers only)

Use the HP Scan and Capture app for Windows 10 and Windows 8 to scan a photo or document.

Install HP Scan and Capture (in English) from the Windows Store.
Place the original on the scanner glass or load it into the automatic document feeder (ADF).
Open Start, and then click HP Scan and Capture.
Click the menu icon, and then select Settings.
Click Select Device.
Select your HP printer.
Click Photo Scan Options to change any settings, and then click the back arrow.
Click outside the Settings menu, and then click Capture Photos.
Click Save.

A window opens to save to a folder on your computer.

Scan from Device and Printers

Scan a document or photo from the Devices and Printers window for Windows 10 and Windows 8.

Place the original on the scanner glass or load it into the automatic document feeder (ADF).
In Windows, search for and open Control Panel.
Click Devices and Printers, and then right-click the printer you want to print to.
Select Start Scan from the list.
If Source is an available option, select where you loaded your document or photo.
Change any other desired scan settings, and then click Scan.

Scan from the printer Embedded Web Server (network-connected printers only)

Use the Webscan feature in the Embedded Web Server (EWS) to scan with the Windows built-in driver.

Get the printer's IP address from the printer control panel or by printing a network configuration page.
Type the IP address in the address line of a web browser, and then press Enter.

The printer Embedded Web Server (EWS) opens.

note:
Make sure the pop-up windows are not blocked in the browser. If you try to scan with pop-up windows blocked, the scan fails.
On the Scan tab, click the Webscan application.
Select the Image type, and then click Scan.
Right-click the scan in the browser window, click Save Picture as, and then click Save.

How do I print with the built-in driver?

Start a print job by opening the Print menu in the application you are using for a document or image.

From a desktop application:

From the Desktop, open the document or image.
Click File, and then click Print.
Select your printer, change any print settings, and then click Print.

From a Start app (Windows 10 and Windows 8):

From the screen, open the app you want to print from.
Click the menu icon , and then click Print.

note:
Not all apps have a print option.

I've always used HP Solution Center and HP Toolbox. What can I use now?

Use the following workarounds to gain Solution Center and Toolbox functionality with the built-in driver.

Open HP Printer Assistant or HP Solution Center printer management software

These HP applications do not install with the built-in driver. Workarounds are available to complete printer management tasks.
Print from a Start app: Not all apps have a print option.

Click the menu icon , and then click Print.
Print from a desktop app

Open the document or photo that you want to print, click File, and then click Print to select your printer and change any settings.
Fax

Use the buttons and menus on the printer control panel.
Check estimated ink levels

View the ink level indicators on the printer control panel, if available. Or, print a self-test page or printer status report from the control panel.
Change print settings

In Windows, search for and open Devices and Printers. Right-click the icon for your printer, and then click Printing Preferences. Change any print settings, and then click OK.
Scan: Scanning from the printer scan button or icon is not supported with the Windows built-in driver. Use one of the following methods to scan from the computer instead:

Scan with USB-connected printers:
- Windows Scan app (Windows 10 only): Supports scanning from most HP all-in-one printers. Go to Windows Scan at the Microsoft Store (in English) to install.
- HP Scan & Capture app (Windows 10 and 8): Scan photos or documents using your printer or the camera on your computer.
  
  Go to Using the HP Scan and Capture App (Windows 10, 8) for more information.
- Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan.
- Paint: In Windows, search for and open Paint. Click File, and then click From scanner or camera.
Scan with network-connected printers:
1. Get the printer IP address from the printer control panel or by printing a network configuration page.
2. Type the IP address in the address line of a web browser such as Internet Explorer, and then press Enter to open the printer Embedded Web Server (EWS).
3. On the Scan tab, click the Webscan application.
4. Select the Image type, and then click Scan.
5. Right-click the scan in the browser window, click Save Picture as, and then click Save.

What if my printer is not listed when I use Add a printer?

Check the following items to troubleshoot and resolve common connection issues, depending on your connection type.

For more information, go to the HP Customer Support page and enter your printer model. Search for the document on installing your printer for a wired or wireless connection or for any error messages that display.

Wireless network connection

Use these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.
Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.
Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between the printer and the router.
Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network.
Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Check the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is turned on and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations.
Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.
Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the control panel menu to type an IP address that is valid for use on your local area network.

Wired (Ethernet) connection

Use these tips and procedures to troubleshoot and avoid wired network connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.
Confirm the network connection: Confirm that your printer is connected to the wired network by checking the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar but are different sizes).
Ethernet Cable

Phone Cable
Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router.
Use a different cable: Connect a different Ethernet cable.

USB connection

Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.
Connect to a different USB port: Connect the cable to a different USB port on the computer.
Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.
Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.
Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

What if I can't print with the built-in driver after upgrading to Windows 10? (Africa, Asia Pacific, Europe, and the Middle East only)

After upgrading your computer to Windows 10, the printer does not print, or a file is stuck in the print queue. This issue occurs under the following conditions:

The computer uses Windows 10.
The HP printer is used in Africa, Asia Pacific, Europe, or the Middle East.
The print driver you are using is a built in (in-OS) driver that automatically installs when Windows detects your printer.
The printer is connected through a wired (Ethernet) or wireless network.

To resolve the issue, reinstall the driver.

Step 1: Uninstall the Windows print driver

Remove the Windows print driver from your computer.

Make sure the printer is turned on and in a ready state.
If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
In Windows, search for and open Control Panel.
Click Devices and Printers, right-click the icon for your printer , and then click Remove Device or Uninstall device.

If you do not see your printer in the list, expand the Printers section.
Follow the on-screen instructions to complete the printer removal.

If multiple icons exist for your printer, remove them all.

Step 2: Reinstall the driver

Repeat the previous steps in this document to reinstall the Windows built-in driver.

How do I fax with the Windows built-in driver?

You cannot fax a document from your computer, but you can fax a printed document from the printer if your printer supports faxing.

Print the document you want to fax.
Place the printout on the scanner glass or document feeder.
Fax the document using the printer control panel.

How do I import and view files and images on a memory card?

Select your connection type for steps to access files or images on a memory card.

USB connection

Access documents and photos on a memory card using Windows File Explorer.

Insert the card into the memory card slot on the printer.
- If the Choose what to do with memory cards window opens, follow the instructions to access your files or images.
- If the Choose what to do with memory cards window does not open, continue with these steps.
In Windows, search for and open File Explorer.
Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.

Network connection

Map the network drive to locate your memory card files when your printer is connected to a wireless or wired network.

Step 1: Map the network drive

Use the Map network drive tool in Windows to set up your printer host name.

Insert the card into the memory card slot on the printer.

note:
If the card is already inserted, remove and then reinsert it.
Find the printer Host name by printing a network configuration report. Check the documentation that came with your printer for steps to print a network configuration report.
In Windows, search for and open File Explorer.
Right-click Network, and then click Map network drive.
From the Drive drop-down list, select an available drive letter.
Find the Host name from the network configuration report. In the Folder text box, type \\<host name>\Memory_Card, where <host name> matches the Host name on the network configuration report.

note:
Do not use the Browse feature or the mapping might fail.
Check the box next to Reconnect at sign-in if it is not checked already.
Click Finish.

Step 2: Access the files from the memory card

Find your memory card files on the network using the Windows File Explorer.

Turn on the printer and make sure it is connected to the network.
In Windows, search for and open File Explorer.
Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.

How do I check ink levels with a built-in driver?

View the ink level indicators on the printer control panel or on the printer self-test page. Consult the documentation that came with your printer for steps to print a self-test page.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"