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HP Printers - Using HP Print and Scan Doctor (Windows)

This document is for HP printers and computers with Windows.
HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.
  1. Turn on the printer and load plain paper in the main tray.
  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
  3. On the welcome screen, click Start to locate your printer.
    If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.
  4. Click your printer name, and then click Next.
    List of available printers
  5. Click either Fix Printing or Fix Scanning.
    Fix printing or scanning issues
  6. Review the status of each test result.
    • : The printer passed the test.
    • : An issue was discovered and automatically repaired.
    • : The test failed and required user action, but the step was skipped.
    • : An issue was found. Follow the instructions to resolve the issue.
    Results screen with a problem detected
  7. When you have a working connection to the printer, you can run additional diagnostics, gather printer information, check network status, and more. Access these features from the top menu bar.
    • Check network information and status: Click Network, and then click Show Advanced Info to view the computer IP address, network signal strength, security types, and Internet status. For a list of nearby networks and to view the network key, click Show Wireless Info.
    • Troubleshoot firewall issues: Click Network, and then click Troubleshooting Firewalls. Follow the instructions to resolve any firewall issues, or click Firewall Help or Online Firewall Help for more information.
    • Access router settings: Click Network, and then click Open Router Web Page to view and change your network name and password, and to check for router firmware updates.
    • Print diagnostic reports and clean or align the printhead: Click Printer, and then click Printer Services.
    • Check ink and toner cartridge levels and information: Click Printer, and then click Supply Levels. Also find ink and toner cartridge numbers, warranty status, and install dates.
    • Get printer hardware and software information: Click Printer, and then click Advanced Printer Data to locate the serial number, warranty status, software and firmware versions, and printhead information.
    • Check ePrint, printer app, and HP Instant Ink account status (network printers): Click Printer, and then click Web Services to view ePrint cloud printing account information and Instant Ink registration status. To get your printer claim code, click Print ePrint Instruction Page.
    • Open the printer's web-based software (network printers): Click Printer, and then click Open Printer Web Page to access advanced printer settings in the Embedded Web Server.
    • Reset the printer hardware or memory: Click Printer, and then click Resets to select a reset option that relates to your issue.

Frequently asked questions (FAQs)

Read frequently asked questions on using HP Print and Scan Doctor.






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