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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Printers - Connecting to a Wireless HP Printer

Connect an HP printer to your local Wi-Fi network to wirelessly print from a personal computer, smartphone, or tablet.
Wireless printer setup confirmation

Step 1: Connect the printer to the Wi-Fi network

Before you can wirelessly print, connect the printer to the same local wireless network your computer or mobile device is on.
note:
Wireless printing does not work over limited guest networks in places such as college dorms and hotels. Use a USB cable or a Wi-Fi Direct connection instead.
  1. Place the printer near the Wi-Fi router.
  2. Turn on the printer and make sure ink cartridges are installed and paper is loaded.
  3. Connect the printer to the local network.
    Printers with a touchscreen control panel:
    1. On the printer, select Restore Network Settings (or similar) from the Wireless , Settings , or Restore Settings menu.
    2. Get the network name (SSID) and password. Go to Finding Your Wireless Password for more information.
    3. Select Wireless Setup Wizard from the Wireless , Settings , or Network Setup menu, and then select your network name and enter the password.
      note:
      If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.
    Printers without a touchscreen control panel:
    1. Press and hold the Wireless button on the printer for five seconds or until the light starts blinking. For Tango printers, press the Wireless button and the Power button on the rear of the printer until the blue bar flashes.
    2. Within two minutes, press and hold the WPS button on the router until the connection process begins.
      The light on the printer stops flashing when the connection completes.
    Routers without a WPS button:
    1. Download and install the HP Smart app from 123.hp.com (Android, iOS), or HP Smart (in English) from the Windows Store (Windows 10).
    2. Prepare the printer for a wireless network connection.
      note:
      You must complete the network setup within 2 hours.
      • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
      • For HP Laser printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
      • For HP Tango printers: Press and hold the Wireless button on the back of the printer for 5 seconds until the Edge lighting flashes blue.
    3. Follow the guided steps in the HP Smart app to complete the setup for a wireless connection.

Step 2: Connect the printer to your computer or mobile device

Install the HP software or HP Smart app to complete the printer connection.
  1. Make sure your computer or mobile device is connected to your local wireless network and has a strong signal.
  2. Go to 123.hp.com, and then enter your printer model name and number.
    note:
    Chromebook computers do not require a driver download. In the Chrome OS settings, click Advanced, click Printers, and then click Add Printer to connect. Go to Printing from a Chromebook for more information.
  3. Download the driver or HP Smart app to your computer or mobile device.
  4. Open the software, and then follow the guided installation to complete the setup for a wireless connection.

Frequently asked questions

Read the following topics related to installing HP drivers and printer connection setup.

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Country/Region: Flag United States

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