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HP Deskjet 1050, 2050, 3050 Printers - Ink Cartridge Errors

This document is for the following printers:
HP Deskjet 1050 All-in-One Printer (J410a, J410c, J410d)
HP Deskjet 1050A All-in-One Printer (J410g, J410h)
HP Deskjet 1051 All-in-One Printer
HP Deskjet 1055 All-in-One Printer
HP Deskjet 2050 All-in-One Printer (J510a, J510c, J510d, J510e)
HP Deskjet 3050 All-in-One Printer (J610a, J610b, J610c, J610d, J610f)
HP Deskjet 3050A e-All-in-One Printer (J611a, J611b, J611g)
HP Deskjet 3051A e-All-in-One Printer
HP Deskjet 3052A e-All-in-One Printer (J611e, J611f, J611g)
HP Deskjet 3054 All-in-One Printer
HP Deskjet 3054A e-All-in-One Printer (J611c, J611d, J611j)
HP Deskjet 3055A e-All-in-One Printer
HP Deskjet 3056A e-All-in-One Printer
HP Deskjet 3057A e-All-in-One Printer
HP Deskjet 3059A e-All-in-One Printer
An Incompatible Print Cartridge(s) or Print Cartridge Problem error message displays on the computer or printer control panel. The attention light might blink or stay solid, and the printer does not print.

Step 1: Use genuine HP ink cartridges

Make sure the installed ink cartridges are compatible with your printer and that they are unmodified, genuine HP ink cartridges.
Ink cartridge description
North America and Asia Pacific, including Japan (excluding India, China, and Indonesia)
Western Europe
Middle East, Africa, Latin America, and CIS
China, India, and Indonesia
Black ink cartridge
HP 61 Black
HP 301 Black
HP 122 Black
HP 802 Black
Color ink cartridge
HP 61 Tri-color
HP 301 Tri-color
HP 122 Tri-color
HP 802 Tri-color
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 2: Remove, inspect, and reseat the ink cartridges

The ink cartridge might not have full electrical contact with the printer. Removing and reinstalling the ink cartridge might help.
  1. Turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the ink cartridge access door
    Image: Open the cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.
    Figure : Removing the ink cartridge
    Image: Remove the cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. This can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. Remove any clear protective tape that still might be on the nozzles.
      caution:
    Do not try to remove the copper electrical strip.
    Figure : Removing the protective tape
    Image: Remove the protective tape
  6. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure the icon on the ink cartridge matches the icon on the slot.
    Figure : Inserting the ink cartridge into its slot
    Image: Install a cartridge
    • The tri-color ink cartridge goes in the slot on the left
    • The black ink cartridge goes in the slot on the right
  7. Push the ink cartridge forward into its slot until it snaps into place.
    Figure : Pushing the ink cartridge into place
    Image: Snap the cartridge into place
  8. Repeat these steps for the other ink cartridge.
  9. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Close the cartridge access door
Try to print. If the issue persists, continue to the next step.

Step 3: Clean the electrical contacts

If the ink cartridge or carriage contacts are dirty, the printer might display an ink cartridge error. Unplug any cords connected to the printer, and then clean the electrical contacts on ink cartridges and carriage
  1. Gather the following materials:
    • A clean, lint-free cloth
    • A clean, dry cotton swab
    • Distilled or bottled water
        caution:
      Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the ink cartridge or the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the cartridge access door
    Image: Open the cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Disconnect the power cord and any other cables from the back of the printer.
  5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.
    Figure : Removing the ink cartridge
    Image: Remove the cartridge
      caution:
    Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
  6. Hold the ink cartridge by its sides.
    Figure : Holding the ink cartridge by its sides
    Image: Hold the cartridge by its sides
  7. Inspect the ink cartridge contacts for ink and debris buildup.
  8. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  9. Clean only the copper-colored contacts.
      Figure : Cleaning the contacts
      Image: Clean the contacts
    1. Copper-colored contacts
    2. Ink nozzles (do not clean)
  10. Repeat these steps for the other ink cartridge.
  11. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
  12. Use the swab to clean the electrical contacts in the carriage, located inside the printer.
    Figure : The electrical contacts in the cartridge slots
    Image: The electrical contacts in the cartridge slots
  13. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.
  14. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure the icon on the ink cartridge matches the icon on the slot.
    Figure : Inserting the ink cartridge into its slot
    Image: Install the cartridge
  15. Push the ink cartridge forward into its slot until it snaps into place.
    Figure : Snapping the ink cartridge into place
    Image: Snap the cartridge into place
  16. Repeat these steps for the other ink cartridge.
  17. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Close the cartridge access door
  18. Reconnect the power cord to the back of the printer.
  19. Try to print again.
  20. If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.
Try to print. If the issue persists, continue to the next step.

Step 4: Reset the printer

Resetting the printer can resolve some ink cartridge errors.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, continue to the next step.

Step 5: Identify the problem ink cartridge

Remove one of the ink cartridges, and then check for the error message to identify the problem ink cartridge.
  1. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the cartridge access door
    Image: Open the cartridge access door
  2. Wait until the carriage is idle and silent before you continue.
  3. Press down on either ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.
    Figure : Removing the ink cartridge
    Image: Remove the cartridge
  4. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Close the cartridge access door
    • If the 'Incompatible Print Cartridge(s)' or the 'Print Cartridge Problem' error message still displays on the computer, continue to the next step.
    • If the computer does not display an error message, skip to the 'replace the cartridge' step and replace the tri-color ink cartridge.
  5. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
  6. Wait until the carriage is idle and silent before you continue.
  7. Push down on the top of the tri-color cartridge (located on the left side of the carriage) to release it, and then pull it toward you to remove it from its slot.
  8. Slide the black ink cartridge forward into the empty right slot, and then gently push on the upper part of the ink cartridge until it snaps into place.
  9. Close the ink cartridge access door.
    • If the 'Incompatible Print Cartridge(s)' or the 'Print Cartridge Problem' error message still displays on the computer, proceed to the 'Replace the cartridge' step and replace the black and the tri-color cartridge.
    • If the computer does not display an error message, proceed to the 'replace the cartridge' step and replace the tri-color cartridge.
Try to print. If the issue persists, continue to the next step.

Step 6: Replace the problem ink cartridge

Replace the problem ink cartridge indicated in the error message. If you need to print immediately and the quality of the printouts is not a concern, print in backup mode.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

Video of replacing an ink cartridge

The following video demonstrates how to replace a cartridge.
note:
The video shows the HP Deskjet 2050. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Load plain white paper in the input tray.
  2. Press the Power button to turn on the printer.
  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure : Open the ink cartridge door
    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.
    Figure : Remove the ink cartridge
    Image: Remove the ink cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Removing the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.
    • The tri-color ink cartridge () goes in the slot on the left
    • The black ink cartridge () goes in the slot on the right
    Figure : Insert the ink cartridge into its slot
    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.
  8. Repeat these steps to replace the other ink cartridge, if necessary.
  9. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().
    The printer prints an alignment page.
Try to print. If the issue persists, continue to the next step.

Step 7: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

Workaround: Print in backup mode

If you do not have a replacement ink cartridge available, you can still print. Remove the problem ink cartridge, and then print with the remaining ink cartridge. If you remove the tri-color ink cartridge, the printouts are in grayscale. If you remove the black ink cartridge, the printer prints slowly and the colors in the printouts might differ.
  1. Press the Power button to turn on the printer.
  2. Open the ink cartridge access door.
    Figure : Opening the ink cartridge access door
    Image: Open the cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Press down on either ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.
    Figure : Removing the ink cartridge
    Image: Remove the cartridge
  5. Close the ink cartridge access door.
    The control panel displays a message that one of the ink cartridges is missing or not detected.
  6. Wait a few moments for the message to clear, and then print.

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