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HP Deskjet 1510, 2540 Printers - 'Out of Paper' Message Displays and Printer Does Not Pick Up Paper

This document is for the following HP printers:
HP Deskjet 1510 All-in-One Printer
HP Deskjet 1511 All-in-One Printer
HP Deskjet 1512 All-in-One Printer
HP Deskjet 1513 All-in-One Printer
HP Deskjet 1514 All-in-One Printer
HP Deskjet 2540 All-in-One Printer
HP Deskjet 2541 All-in-One Printer
HP Deskjet 2542 All-in-One Printer
HP Deskjet 2543 All-in-One Printer
HP Deskjet 2544 All-in-One Printer
HP DeskJet 2546B All-in-One Printer
HP DeskJet 2546P All-in-One Printer
HP DeskJet 2546R All-in-One Printer
HP Deskjet 2547 All-in-One Printer
HP Deskjet 2548 All-in-One Printer
HP Deskjet 2549 All-in-One Printer
HP Deskjet Ink Advantage 1515 All-in-One Printer
HP Deskjet Ink Advantage 1516 All-in-One Printer
HP Deskjet Ink Advantage 1518 All-in-One Printer
HP Deskjet Ink Advantage 2545 All-in-One Printer
The printer does not pick up or feed paper from the input tray. An Out of paper message might display on the computer or printer control panel.

Video overview

The following video demonstrates how to troubleshoot paper pick issues for HP Deskjet 1510 and 2540 printers.
To view this video in full screen, go to YouTube.

Step 1: Load new paper into the printer

The type and condition of the paper might affect the way the printer picks up paper. Paper that has absorbed moisture might have edges that curl or lift, preventing the paper from being picked up. Load new paper into the input tray, and then try to print.
note:
To avoid paper pick issues caused by poor paper quality, always store paper in a cool, dry place.
  1. Remove any paper from the input tray.
  2. Raise the input tray, if it is not already raised.
    Figure : Raising the input tray
    Raise the input tray
  3. Stack 25 sheets of new plain paper, and then tap the stack of paper on a flat surface to align the edges.
    note:
    Do not fan the paper by running your fingers through the paper stack.
  4. Load the stack of new plain paper into the input tray.
    Figure : Loading paper
    Loading paper into the input tray
  5. Slide the paper width guide so it rests against the edge of the paper.
    Do not push in the guide so tightly that it binds against the paper.
    Figure : Sliding the paper width guide
    Sliding the paper width guide
  6. Try to print.
If the issue is not resolved, continue to the next step.

Step 2: Remove any loose objects from the printer

Remove any loose paper, debris, or foreign objects from the printer, and then try to print.
You might need a flashlight to complete some of these steps.
Figure : Flashlight
 Flashlight
  1. Turn off the printer.
  2. Disconnect the power cord and any cables from the rear of the printer.
      warning:
    You must disconnect the power cord before you reach inside the HP printer to avoid risk of injuries or electric shock.
  3. Remove the paper from the input tray.
  4. Use a flashlight to check for any loose paper or objects in the input tray area, and then remove any paper or objects you find.
    Figure : Checking the input tray area for loose objects
    Checking the input tray area for loose objects
  5. Look down through the open input tray and find the paper pick rollers. You might need a flashlight to illuminate the area.
    Figure : Example of the paper pick rollers
    Location of the paper pick rollers
  6. Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.
    Figure : Removing foreign objects from the pick mechanism
    Move the pick mechanism inside the input tray and remove foreign objects
  7. Tilt the printer on its back, press in slightly to move the pick mechanism, and then remove any foreign objects. Debris might fall out of the printer.
    Figure : Tilting the printer on its back
    Tilting the printer on its back
  8. Turn the printer to access the cleanout door located on the bottom of the printer, and then press the latches on both sides of the cleanout door to open it.
    Figure : Opening the cleanout door
    Opening the cleanout door
  9. Remove any loose paper, debris, or foreign objects from the cleanout area.
  10. Close the cleanout door, and then turn the printer over to its normal position.
  11. Reconnect the power cord and any cables to the rear of the printer, and then turn on the printer.
  12. Try to print.
If the issue is not resolved, continue to the next step.

Step 3: Clean the paper pick rollers

Dust, paper fiber, and other debris might accumulate on the pick rollers and cause a paper feed issue. Clean the rollers inside the printer, and then try to print.
  1. Turn off the printer, and then disconnect the power cord.
      warning:
    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  2. Raise the input tray.
    Raising the input tray
  3. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Location of the paper pick rollers
  4. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  6. Allow the rollers to dry completely (approximately 10 minutes).
  7. Reconnect the power cord and any cables to the rear of the printer, and then turn on the printer.
Try to print. If the issue is not resolved, continue to the next step.

Step 4: Reset the printer

Resetting the printer can solve some types of paper pick issues.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the issue is not resolved, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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