note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of and vertical streaks in a printout
|
|
Figure : in a printout
Continue with the following troubleshooting steps if your printout contains , or other print quality issues besides vertical streaks.
|
Figure : Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
|
note:You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer ().
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer .
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
Examples of defects on the test page
|
||
Defect
|
Example
|
Description or cause
|
Broken lines in grid patterns
|
|
Problem with the ink nozzles
|
Faded or nonuniform colors in the color blocks
|
|
Depleted cartridges, or ink mixing together
|
Track marks or ink smears in the text
|
|
Fibers or other debris on one or both of the cartridges
|
The color blocks are streaked or lined
|
|
The cartridge might be running out of ink or the nozzles might be clogged
|
One or more of the colored blocks is missing entirely
|
|
The cartridge is out of one color of ink or the ink nozzles might be clogged.
|
|
Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.
|
note:You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer ().
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
caution:Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, continue to the next solution.
caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
note:Make sure that you have plain white U.S. Letter or A4 sized paper loaded in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal and vertical streaks in a printout
|
|
Figure : Horizontal streaks in a printout
Continue with the following troubleshooting steps if your printout contains , or other print quality issues besides vertical streaks.
|
Figure : Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
|
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer .
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
Examples of defects on the test page
|
||
Defect
|
Example
|
Description or cause
|
Broken lines in grid patterns
|
|
Problem with the ink nozzles
|
Faded or nonuniform colors in the color blocks
|
|
Depleted cartridges, or ink mixing together
|
Track marks or ink smears in the text
|
|
Fibers or other debris on one or both of the cartridges
|
The color blocks are streaked or lined
|
|
The cartridge might be running out of ink or the nozzles might be clogged
|
One or more of the colored blocks is missing entirely
|
|
The cartridge is out of one color of ink or the ink nozzles might be clogged.
|
|
Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.
|
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
caution:Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, continue to the next solution.
caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal and vertical streaks in a printout
|
|
Figure : Horizontal streaks in a printout
Continue with the following troubleshooting steps if your printout contains , or other print quality issues besides vertical streaks.
|
Figure : Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
|
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer .
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
Examples of defects on the test page
|
||
Defect
|
Example
|
Description or cause
|
Broken lines in grid patterns
|
|
Problem with the ink nozzles
|
Faded or nonuniform colors in the color blocks
|
|
Depleted cartridges, or ink mixing together
|
Track marks or ink smears in the text
|
|
Fibers or other debris on one or both of the cartridges
|
The color blocks are streaked or lined
|
|
The cartridge might be running out of ink or the nozzles might be clogged
|
One or more of the colored blocks is missing entirely
|
|
The cartridge is out of one color of ink or the ink nozzles might be clogged.
|
|
Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.
|
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
caution:Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, continue to the next solution.
caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal and vertical streaks in a printout
|
|
Figure : Horizontal streaks in a printout
Continue with the following troubleshooting steps if your printout contains , or other print quality issues besides vertical streaks.
|
Figure : Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
|
note:You can also open the HP printer software from your computer desktop. Double-click or double-tap the icon for your HP printer ().
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:You can also open the HP printer software from your computer desktop. Double-click or double-tap the icon for your HP printer .
note:You can also open the HP printer software from your computer desktop. Double-click or double-tap the icon for your HP printer ().
Examples of defects on the test page
|
||
Defect
|
Example
|
Description or cause
|
Broken lines in grid patterns
|
|
Problem with the ink nozzles
|
Faded or nonuniform colors in the color blocks
|
|
Depleted cartridges, or ink mixing together
|
Track marks or ink smears in the text
|
|
Fibers or other debris on one or both of the cartridges
|
The color blocks are streaked or lined
|
|
The cartridge might be running out of ink or the nozzles might be clogged
|
One or more of the colored blocks is missing entirely
|
|
The cartridge is out of one color of ink or the ink nozzles might be clogged.
|
|
Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.
|
note:You can also open the HP printer software from your computer desktop. Double-click or double-tap the icon for your HP printer ().
caution:Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, continue to the next solution.
caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of and vertical streaks in a printout
|
|
Figure : in a printout
Continue with the following troubleshooting steps if your printout contains , or other print quality issues besides vertical streaks.
|
Figure : Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
|
note:To save these settings for future print jobs, select the Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, click Print & Fax, Print & Scan, or Printers & Scanners, and then set the Default Printer to Last Printer Used.
note:To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, and then click Print & Fax, Print & Scan, or Printers & Scanners. Set the Default Printer to Last Printer Used.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:You can also open the HP Utility from the dock. In order to see the HP Utility in the dock, you must either select it during installation or manually add it to the dock after installation.
note:You can also open the HP Utility from the dock. In order to see the HP Utility in the dock, you must either select it during installation or manually add it to the dock after installation.
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
caution:Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, continue to the next solution.
caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
caution:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
note:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.