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    Firmware upgrade required: HP DesignJet T120/T520 printer series. How to install

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HP Designjet T120 and T520 ePrinter series - Remove/Reseat Out-Of-Paper Sensor (OOPS)

This document is for the HP Designjet T120 and T520 ePrinter series.

Environment

  • HP Designjet T120 Printer Series
  • HP Designjet T520 ePrinter series
  • 53.1:10 Error - OOP sensor failure
  • Paper (Roll/Sheet) not detected

Questions/Symptoms

Printer does not detect roll/sheet even when paper is loaded. Printer may also display an error 53.1:10 (OOP sensor failure).

Cause

The Out Of Paper Sensor Cable could be loose or not connected to the Out of Paper Sensor.

Answer/Solution

Removing and Reseating the Out of Paper Sensor Could resolve the issue.
  1. Switch off the printer and remove the power cable.
  2. Unlock the Multi-Sheet Tray assembly.
  3. Pull out the Multi-Sheet Tray assembly.
  4. Locate the Out-Of-Paper sensor.
  5. Unclip the Out-Of-Paper Sensor FFC cover.
  6. Slide the Out-Of-Paper Sensor FFC cover.
  7. Lift up (1) the Out-Of-Paper Sensor FFC Cover and slide it to the left (2).
  8. Press the retaining clips of the Out-Of-Paper Sensor Assembly.
  9. Slide out the Out-Of-Paper Sensor Assembly.
  10. Turn over the Out-Of-Paper Sensor Assembly to get better access to the connector.
  11. Check the Out-Of-Paper Sensor cable. If it is disconnected, reconnect it. If it's not connected properly, disconnect it and reconnect it.
Once the cable is connected properly, assemble and install all parts as shown in the steps above. Restart the plotter and check. If there is any issue with paper loading or if the plotter displays error 53.1:10,Please contact HP Technical Support.

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