hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    HP 11 Printhead issue.

    For more support information 

    View article
    Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP DesignJet 500, 510 and 800 Printers - HP 11 Printhead Errors

HP 11 Printheads marked with Warranty Ends dates in the ranges indicated below might fail on installation, resulting in a printhead error message.
Printhead
Affected date range (YYYYMMDD format)
HP 11 Cyan, Magenta, Yellow (C4811A, C4812A, C4813A)
March 2020 and later (marked 20200301 and later in YYYYMMDD format)
HP 11 Black (C4810A)
April 2020 and later (marked 20200401 and later in YYYYMMDD format)
The Warranty Ends date is printed on the printhead packaging and on the printhead itself in the locations shown in the picture.
HP 11 Printhead warranty date location
If you have an affected printhead, follow these steps:
  1. On a Windows XP, 7, 8, or 10 PC with a USB connection to the printer, download a zip file with your firmware.
  2. Open the zip file and run the HP DesignJet 500/800 Firmware Upgrade Tool A.05.01.
  3. Wait for the upgrade to complete, and then turn the printer off, and then back on.
  4. If the steps above do not help, contact HP Support for a replacement. Contact HP directly, rather than returning to the retailer.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...