hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Web services (e.g. ePrint) stop working?  Digital certification might have expired. Update your printer’s firmware

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet Pro M280 Printers - Paper Jam Error

This document is for HP Color LaserJet Pro MFP M280nw, M281cdw, M281fdn, and M281fdw printers.
When trying to print, one of the following error messages displays on the printer control panel.
  • Jam in output bin. Open rear door and clear jam.
  • Check single sheet slot for jam or close tray 2.
  • Jam in print paper path. Open tray 2 and rear door.
  • Remove paper from document feeder. Press [OK] to clear message.
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Look for jammed paper

Look at the error displayed on the control panel screen and use one of the following sections to find and clear any paper or media that might be stuck inside the printer.
You need a flashlight to complete some of these steps.
Figure : Flashlight
 Flashlight
If you have checked all areas of the printer, and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Step 3: Try to print again

Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...