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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04584594

Version: 1

HP 2013 UltraSlim Docking Station and HP EliteBook and HP ProBook Notebook PCs - External Monitor Flickers When Connected to DisplayPort

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Mar-2015

Last updated : 03-Mar-2015

DESCRIPTION
An external monitor may flicker intermittently when connected to the DisplayPort of a 2013 UltraSlim docking station.

SCOPE
Information in this document applies to the following:
Docking Station:
HP 2013 UltraSlim Docking Station
Computers:
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
Resolve the issue by updating both the docking station firmware and Intel graphics driver, and for computers that have hybrid graphics, the AMD graphics driver:
Docking station firmware:
SoftPaq Description
Release Notes
Download SoftPaq
HP 2013 Ultraslim Docking Station DisplayPort Hub Firmware
Version: 2.24.000
Revision: A Pass: 1
For all models, Intel graphics driver for 64-bit operating system
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 3993
Revision: W Pass: 11
For all models, Intel graphics driver for 32-bit operating system
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 3993
Revision: W Pass: 12
For models that have hybrid graphics
SoftPaq Description
Release Notes
Download SoftPaq
AMD High Definition (HD) Video Driver and Control Panel
Version: 14.301
Revision: A Pass: 44
NOTE: More recent versions of the software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 650 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04584594

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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