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HP Customer Support - Knowledge Base

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    AC Power Cord Safety Recall and Replacement Program

     

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP 14-d000/d100, 15-d000/d100, 240 G2, 246 G2, 250, and Compaq 14-a000/a100, 15-a000/a100 Notebook PCs - Computer Does Not Power On, or Powers Off Immediately After Powering On

The computer exhibits one or more of the following symptoms when the power button is pressed:
  • Computer does not turn on when pressing the power button.
  • The WLAN or F12 LED powers on and is an amber color, but the screen is black.
  • Computer turns off about thirty (30) seconds after turning it on.
To fix this issue, recover the computer then download and install the latest SoftPaq, which includes all the latest drivers and software updates for your computer.
note:
If the computer has already been recovered, just download and install SoftPaq SP70194 below.

Recovering your computer

To recover the computer, complete the following steps:
  1. Press the power button.
  2. When the F12 key LED light is amber, press and hold the power button for five (5) seconds until the LED turns off.
  3. Press the power button again. The computer turns on for about fifteen (15) seconds and then turns off.
    note:
    The computer will automatically recover the original BIOS during this fifteen (15) second period.
  4. Press the power button again. The computer turns on normally.

Installing the latest Softpaq

To permanently resolve the issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (Intel Processors)
Version: F.1A
Revision: A
note:
A more recent version of this software may be available. Follow the instructions in Using HP Softpaq Download Manager to find and download the most recent SoftPaqs for your computer.

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Country/Region: Flag United States

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